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outlook will not open. asking to update browser.

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

dpyagman
dpyagman
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it is allowing to open in mobile only. asks to update browser and i did already. also, i do have a brand new pc, with windows 7. issue started on 1st opening of my hotmail acct.

it is allowing to open in mobile only. asks to update browser and i did already. also, i do have a brand new pc, with windows 7. issue started on 1st opening of my hotmail acct.

All Replies (3)

FredMcD
FredMcD
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Are you having problems with your mobile, or your PC?
Are you using Firefox on your PC to access your e-mail, or one of the outlook programs?

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

the-edmeister
the-edmeister
  • Moderator
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Your User Agent is telling websites that you are using Firefox 3.5.7.
https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It looks that you have a general.useragent.override pref that has been corrupted by Fast Browser Search (FBSMTWB)

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 FBSMTWB