We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!
Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.
I'm using a desktop computer with windows 8.1 and have mozilla firefox browser. When using the browser firefox often crashes. In researching options to possibly fix this issue, instructions say to go to the firefox start page. I am unable to locate this page and would appreciate instructions on how to get there as well as any other suggestions to alleviate the crashing problem. I believe I have firefox version 30.
I'm using a desktop computer with windows 8.1 and have mozilla firefox browser. When using the browser firefox often crashes. In researching options to possibly fix this issue, instructions say to go to the firefox start page. I am unable to locate this page and would appreciate instructions on how to get there as well as any other suggestions to alleviate the crashing problem. I believe I have firefox version 30.
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
You can check for problems with preferences.
Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.
Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).
*https://support.mozilla.org/kb/how-to-use-full-screen
Try to rename (or delete) the xulstore.json file in the Firefox profile folder.
You can use this button to go to the current Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*http://kb.mozillazine.org/Profile_folder_-_Firefox
You can check for problems with preferences.
Delete possible user.js and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.
*http://kb.mozillazine.org/Preferences_not_saved
*http://kb.mozillazine.org/Resetting_preferences
Use a compressed image type like PNG or JPG to save the screenshot
Make sure that you do not exceed the maximum size of 1 MB
Do you have the Firefox user interface with at least the Navigation Toolbar and the Tab bar?
*https://support.mozilla.org/kb/get-started-firefox-overview-main-features
Can you attach a screenshot of how you see Firefox?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
*Use a compressed image type like PNG or JPG to save the screenshot
*Make sure that you do not exceed the maximum size of 1 MB
That looks a like problem with hardware acceleration (graphics display driver) in Firefox.
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
