Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

cannot assess my original account

  • 1 উত্তর
  • 1 এই সমস্যাটি আছে
  • 6 দেখুন
  • শেষ জবাব দ্বারা FredMcD

TB45
TB45
more options

My computer crashed and I had to reinstall Firefox. Now I can't get to my original account so I've lost my Bookmarks, profile and everything else. (after I reinstalled firefox, I signed in with the same email address and password I used in my original account) How can I get to my original account?

My computer crashed and I had to reinstall Firefox. Now I can't get to my original account so I've lost my Bookmarks, profile and everything else. (after I reinstalled firefox, I signed in with the same email address and password I used in my original account) How can I get to my original account?

All Replies (1)

FredMcD
FredMcD
more options

Are you talking about Sync?

The profiles are in a separate folder. Have you checked for it?

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible