cannot see any previous messages in inbox - any new messages are fine - can see and reply to them. seems I have lost 4000+ messages - help
running version 45.0 now.....upgraded after having the problem stated above with 38.x.x using WIN XP SP3 on a dell desktop PC
Application Basics
Name: Thunderbird Version: 45.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Thunderbird/45.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160407161913 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) incoming.verizon.net:110, plain, passwordCleartext
OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) incoming.verizon.net:110, plain, passwordCleartext
OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop.secureserver.net:110, plain, passwordCleartext
OUTGOING: , smtpout.secureserver.net:3535, plain, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-d6b96a7f-1ec5-4008-9105-ff82d2120309 (3/9/2012) http://crash-stats.mozilla.com/report/index/bp-d87f29f3-1cbc-4e37-90cc-622642120302 (3/1/2012)
Extensions
Extra Folder Columns, 1.1.5, true, extra-cols@jminta_gmail.com
Lightning, 4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 B
All Replies (8)
have you right clicked the folder, selected properties and then the repair button. That will build a new index for the mail folders and may make messages visible.
Hi Matt, Thanks for the reply.
Have tried this a couple times and it does not change the situation.
Have rebooted the computer a few times. Ran a disk scan to look for errors.
Wondering if the inbox or inbox.inf file has been corrupted?
My other mail addresses are working fine under this thunderbird. Even the outbox is fine on the mail address that has no inbox messages.
Any other ideas for me to try?
Thanks, Joe
oops....I meant inbox.msf file in previous post.
Joe
The sudden disappearance of all old mail in a folder prior to "today" is often the result of anti virus quarantining or deleting the entire file that holds the mail.
I suggest you look in that direction through logs etc and see if your mail went missing deliberately. If it did, you might be able to restore the file (release it from quarantine) and import the mail into Thunderbird again..
Matt,
Good ideas.
Am using malware bytes anti malware....went through the logs and released files that were quarantined on 4-17. these were only identified as PUP type files.
Also running a non paid version of Avast antivirus. Let my subscription lapse.
Not sure what to look for in that program.
Will now reboot and see if there is any improvement.
thanks again
there are some notes on avast here https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST
rebooted after release the Malware bytes quarantine files......no change there.
Have checked that setting (scan incoming mail) and mine was set to disabled.
Am running Avast version 11.1.2253
What file(s) could be missing or corrupted to cause this problem?
Whilst the Anti-virus is usually the culprit, can you check out the following - just to rule it out.
At this point please do NOT compact the Inbox. Check the actual Inbox mbox file for emails. in Thunderbird
- Help > Troubleshooting Information
- click on 'show Folder' button
a new window appears showing contents of profile folder name.
- Close Thunderbird now - this is important.
- click on 'Mail ' folder
- click on pop mail account that has the issue.
- Open the Inbox (no extension) using 'Notepad'.
The oldest email will be at the top - newest at bottom. Can you see content of emails that 'disappeared' ?
If yes, then do this: Each email will start with these lines: this is an example
- From - Sun Dec 28 18:14:40 2014
- X-Mozilla-Status: 0001
- X-Mozilla-Status2: 00800000
Use 'Edit' > 'Find' Starting at the top use the look for this line: X-Mozilla-Status: 0001 you may discover there is a different number eg: 0009
Make sure each X-Mozilla-Status: has the number 0001
- edit the number as required working down through the document for each email you need to recover.
- Save the file.
- delete the 'Inbox.msf' file. A new one will be auto created.
- Restart Thunderbird.
Images below should help to show what i'm talking about.
