My browser have problems with javascrpit... (i guess...)
Since about month I have problems with google products on my browser - I can't log out from my gmail account, because the button respnsible for it is not responding also google maps are not working properly - it opens, but don't show a satelite view or street view. It also don't shows tracks, which it propose me to follow. Another problem is that on some websites I don't see pictures (they are loading for ever). I have updated javascript on my computer and tried to change in about:config a javascript.enabled to true, but it was true already. What else can I do? I can also say that this is problem only in firefox (on chrome it works properly, but on that browser I have a virus, so I can't use it...) Help!
All Replies (1)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
If Safe Mode doesn't help; try deleting ALL references to Google. To do that, open the 3-bar menu, choose History (looks like a clock), then click the Show All History link at the bottom of the list to open the Library window. Search for the website you want to clear by typing its name in the Search History field in the top-right corner, then press Enter. Now in the search results, right-click on the site you want to remove, and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a minute to complete the deletion then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox
If you still have a problem; since you say Chrome has a virus, it may be that Firefox (or your whole machine) is infected too, so you can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Note that not all removal programs will detect all malware, so you may need to run several or all of them.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back to us. Thank you!