I want to get rid of "Search Encrypt"
I've been on the phone with Apple support for hours to get rid of this search encrypt and we have not succeeded. We delete it and delete it and it just keeps coming back. We ran malware several times and it doesn't catch it. Then we deleted Firefox and re-installed Firefox, and that didn't get rid of it either.
Can you help me get rid of search encrypt?
All Replies (2)
Did you find the SearchEncrypt extension in the Firefox extension manager?
- https://www.searchencrypt.com/About/Uninstall
- https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons
- https://support.mozilla.org/en-US/kb/how-does-phishing-and-malware-protection-work
You can create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; (<Control> [Mac=<Command>] <Shift> A)
In the Add-ons Manager, on the left, select Extensions. Remove “ SearchEncrypt “ Anything.
Also remove SafeSearch, SearchAssist Incognito, FileConverter Addon, SearchLock, DiscreteSearch, WebSearch, Findwide Search Engine
Now do the same in the computer’s Programs Folder.
Windows: Start > Control Panel > Uninstall Programs. Mac: Open the Applications folder. Linux: Check your user manual.