What's your computer system and Firefox version?

Please explain the problem in detail. What happens? What is the exact error messages?

Please provide a public link (no password) that we can check out. No Personal Information Please !

prelator2 said

I have upgraded my browser to firefox version 39.
We were previously on version 31.

The current browser is v63. Is there a reason you are using that version?

SLES 11.3

I have to use this version for work purposes.

I have already turned off hardware acceleration and tried in safe mode. Nothing changes.

My squid log shows a connection and I can traceroute to the websites. The website works EVERYWHERE else. Personal PC, mobile platform, etc. Just not in our v39 environment.

I'm not sure how else I can explain this. I type in firefox <url> and press enter. Firefox pops up with a blank, white screen with nothing on it. If I try to view the source, there is nothing there.

I just installed version 39 to my PC (windows 10 64 bit) it does the exact same thing

FredMcD said

Please provide a public link (no password) that we can
check out. No Personal Information Please !

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and
• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Cookies; Delete cookies to remove the information websites have stored on your computer {web link}

• Cache; How to clear the Firefox cache {web link}

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Yea I've already cleared the cache, cookies, started in safe mode, (I have no add-ons anyway), disabled hardware acceleration, the whole bit.

This site works on firefox version 31, 35, 63 but not on 38, 39, 45. I need to know what in the world can cause such a seemingly random issue.

The url is https://anattitudeyoucanwear.com/

I called for more help. Please wait.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

• https://developer.mozilla.org/en/Tools/Web_Console

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

• https://developer.mozilla.org/en/Tools/Network_Monitor

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.