Why is live chat closed during stated open times?
I tried asking a question in this forum yesterday. No reply. Today I asked why the live chat is closed during posted open times. I am so frustrated that I don't know what to do. The suggested answers to this question didn't even come close to answering it and yesterday the same problem occurred with my original question about mail attachments. Is there some way to talk with a live person either through email, chat, or phone? Please help
All Replies (3)
Live chat, like this forum, is staffed by volunteers. There was probably no volunteers available.
The only support options from Mozilla are these forums or live chat.
I understand about the volunteers, but what about my original question concerning my inability to add an attachment from my Mac documents to an email? I still don't know what the problem is or how to fix it. When I follow the directions on doing an attachment, my entire computer freezes up to the point of having to unplug it and start over. Not a good solution to a frozen computer, and even as computer illiterate as I am, I know this is not a good way to go. I also cannot resume downloading Firefox 3.6.13. I get absolutely nothing when I try except another issue with a frozen computer.
There's not even a live chat button on my screen - how do you even get into Live Chat? None of the Help, Support, Forum or Troubleshooting has my problem listed or any answers, and it is a serious problem! There seems to be no way for me to get any help. And being in Australia, I can't exactly walk to the nearest Firefox office!