সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

Getting sec_error_untrusted_issuer error. Even after remove cert8.db

  • 3 উত্তরসমূহ
  • 13 এই সমস্যাটি আছে
  • 4 দেখুন
  • শেষ জবাব দ্বারা Joanetpics

more options

Trying to open the site https://fogaiba.atlassian.net I get the sec_error_untrusted_issuer and I cannot add exceptions.

I have read a lot about it and I have already deleted cert8.db file.

I use Windows XP and Firefox 18.

Any ideas? With Google Chrome I can enter the site after accepting the exception.

Trying to open the site https://fogaiba.atlassian.net I get the sec_error_untrusted_issuer and I cannot add exceptions. I have read a lot about it and I have already deleted cert8.db file. I use Windows XP and Firefox 18. Any ideas? With Google Chrome I can enter the site after accepting the exception.

সমাধান চয়ন করুন

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 2

All Replies (3)

more options

চয়ন করা সমাধান

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

more options

Hello, Thank you very much. Reseting Firefox it has shown the "add exception" option.