সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

After I update to Win8.1 Firefox starts crashing.

  • 2 উত্তরসমূহ
  • 3 এই সমস্যাটি আছে
  • 6 দেখুন
  • শেষ জবাব দ্বারা kaolasu

more options

I had been using Firefox 26 on Win8 and it was working fine. I updated to Win8.1 and now Firefox keeps crashing all the time. The whole system freezes and only turning off the computer will help.

I had been using Firefox 26 on Win8 and it was working fine. I updated to Win8.1 and now Firefox keeps crashing all the time. The whole system freezes and only turning off the computer will help.

সমাধান চয়ন করুন

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 2

All Replies (2)

more options

চয়ন করা সমাধান

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

more options

Thanks!

That fixed it!