We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

I can't open Firefox on my laptop. It just stopped being able to open. How do I fix this?

  • 2 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Carl

Carl
Carl
more options

Whenever I click on Firefox I'm taken to the desktop of the laptop and nothing happens. When I click on a saved file that is labled with Firefox the same thing happens. I was able to install the newest version from IE browser but it won't open and the message on the installation says that it can't use the update because Firefox is already open. How do I close it if I can't even find it.? It's a Windows 8.1 on an Acer R7

Whenever I click on Firefox I'm taken to the desktop of the laptop and nothing happens. When I click on a saved file that is labled with Firefox the same thing happens. I was able to install the newest version from IE browser but it won't open and the message on the installation says that it can't use the update because Firefox is already open. How do I close it if I can't even find it.? It's a Windows 8.1 on an Acer R7

Izabrano rješenje

Problem solved........accidentally. I shut the laptop down, reopened it and, voila, Firefox available again. Is there something that is still wrong?

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

hello scoop, since these symptoms can sometimes be caused by malware active on a system, please first run a scan with different security tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

Troubleshoot Firefox issues caused by malware

Carl
Carl Vlasnik pitanja
more options

Odabrano rješenje

Problem solved........accidentally. I shut the laptop down, reopened it and, voila, Firefox available again. Is there something that is still wrong?