Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

deleted key3.db. how do i get a new one?

  • 3 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Onno Ekker

DFischer19
DFischer19
more options

Had a master password, forget it. Your web gave instructions of how to reset. This didn't work. Next instruction says if all else fails delete key3.db from my profile which I did. Got in first time no problem told it to save password, acts like it does & then comes back with RETRY NEW PASSWORD CANCEL. Help please

Had a master password, forget it. Your web gave instructions of how to reset. This didn't work. Next instruction says if all else fails delete key3.db from my profile which I did. Got in first time no problem told it to save password, acts like it does & then comes back with RETRY NEW PASSWORD CANCEL. Help please

Izabrano rješenje

I think you should also remove the file cert8.db. Best is of course to first make a back-up of both files...

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Please close down Thunderbird, and reboot your PC to see if that helps!

DFischer19
DFischer19 Vlasnik pitanja
more options

Andrew said

Please close down Thunderbird, and reboot your PC to see if that helps!

Is it possible that the key3.db is ONLY created when you set master password "on"

Onno Ekker
Onno Ekker
more options

Odabrano rješenje

I think you should also remove the file cert8.db. Best is of course to first make a back-up of both files...