Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My email folders have disappeared

  • 2 odgovori
  • 4 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Simon Collins

more options

I have lost most of my email folders and sub-folders. They were there yesterday but gone today. I need to get them back, this is critically important. Help!

I have lost most of my email folders and sub-folders. They were there yesterday but gone today. I need to get them back, this is critically important. Help!

All Replies (2)

more options

Are you talking about a pop or imap mail account ? Are you talking about more than one mail account?

I'm presuming you can see the Folder Pane. Do you have this setting:

  • Menu icon > Folders > All

If IMAP: Right click on imap mail account name in Folder Pane and selct 'Subscribe' Do you see list of all folders ? click on 'Refresh' Are you able to select/highlight all required folders? If yes, select them and click on 'Subscribe' click on 'OK'

more options

Thanks, that was really helpful and I think I have now recovered all my missing folders! Although I think I did try this before but it didn't work, but it has worked this time. Many thanks.