In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

bp-bd4e5f8b-05bf-43a2-ae56-e91450190726 7/26/2019, 3:58 PM bp-4460884d-ad77-494b-b995-e40ef0190726 7/26/2019, 2:20 PM bp-96d148c6-8241-4692-bf90-9eed10190726 7/26/2019, 1:22 PM bp-ed049e47-90cb-4feb-956d-291a50190726 7/26/2019, 1:02 PM bp-3ba3009d-7382-49b1-8a48-9a5640190726 7/26/2019, 12:42 PM bp-98760a54-68af-456e-9561-66f430190726 7/26/2019, 11:15 AM bp-90ab0a55-24af-4497-b793-f1db20190726 7/26/2019, 11:15 AM bp-194afb8a-98ab-4d56-a2b2-28b630190726 7/26/2019, 11:15 AM bp-a50af75b-43e5-46d9-a68c-73c280190726 7/26/2019, 11:15 AM bp-1faf9ade-401d-4761-809d-66a960190726 7/26/2019, 11:15 AM

Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) Buildhub data OS Windows 10 OS Version 10.0.17763

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 68.0.1 July 18, 2019 Some Fixes

Fri, 26 Jul 2019 12:55:32 GMT bp-bd4e5f8b-05bf-43a2-ae56-e91450190726 Fri, 26 Jul 2019 11:19:48 GMT bp-4460884d-ad77-494b-b995-e40ef0190726 Fri, 26 Jul 2019 10:02:18 GMT bp-ed049e47-90cb-4feb-956d-291a50190726

Signature: ObjectStublessClient

Crash Reason EXCEPTION_STACK_OVERFLOW

ffm64.dll = Symantec Corporation ++++++++++++++++++++++++++++++++++++++++++++++++++++ Fri, 26 Jul 2019 10:22:02 GMT bp-96d148c6-8241-4692-bf90-9eed10190726 Fri, 26 Jul 2019 09:42:04 GMT bp-3ba3009d-7382-49b1-8a48-9a5640190726

Signature: CClientChannel::InitCallObject

Crash Reason EXCEPTION_STACK_OVERFLOW

ffm64.dll = Symantec Corporation

This is for Sumo's Related Bugs 1458238 NEW --- Crash spike in win10 1803 with a11y and sticky password manager

I called for more help. Make sure that all programs/files are up to date.

I upgraded to the latest version and the situation got worse. Not a single element could get recognized. I found out there is a ticket for that - BG-3547. So i downgraded back to 67

Well done.

FredMcD said

Well done.

For what? :D I still have the problem.

Downgraded back to 67 is a workaround until the problem is solved.

So you are telling me there is no solution to my problem - crashing when downloading a file?

FredMcD said

Downgraded back to 67 is a workaround until the problem is solved.

galimirganchev said

So you are telling me there is no solution to my problem - crashing when downloading a file?

until the problem is solved.