Rapprt de bug
Bonjour,
J'ai un bug d'affichage quand j'ouvre INFOMANIAK MAIL sur une page Firefox. Le chargement de la page fonctionne , mais la page et entièrement noire. J'ai essayer de me connecter via GOOGLE CHROME ou EDGE et la page fonctionne normalement. Je suppose donc que le problème vient de Firefox. Est ce que vous pourriez m'indiquer la page ou il est possible de faire des rapport de bug? Merci pour votre assistance,et bon courage ☺
I have a display bug when I open INFOMANIAK MAIL on a Firefox page. The page load works, but the page is completely black. I tried to connect via GOOGLE CHROME or EDGE and the page works normally. So I guess the problem is with Firefox. Could you tell me where I can file a bug report? Thanks for your help, and good luck ☺
All Replies (1)
Hello,
Try Firefox Troubleshoot Mode to see if the problem goes away. Firefox Troubleshoot Mode (previously known as Firefox Safe Mode) is a special diagnostic mode that temporarily turns off hardware acceleration, disables add-ons (extensions and themes) and resets some settings. See the Diagnose Firefox issues using Troubleshoot Mode article for details.
If Firefox is open, you can restart in Firefox Troubleshoot Mode from the Help menu:
- Click the menu button
, click Help, select Troubleshoot Mode and click Restart in the "Restart Firefox in Troubleshoot Mode?" dialog that opens.
If Firefox is not running, you can start Firefox in Troubleshoot Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Troubleshoot Mode window appears, select "Open".
If the issue is not present in Firefox Troubleshoot Mode, your problem is probably caused by an extension, theme or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Troubleshoot Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again. (If you can't exit Firefox Troubleshoot Mode, please see Firefox is stuck in Troubleshoot Mode).
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
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