Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

there is a BLACK thing that is blocking the screen if i will type messages

  • 2 odgovori
  • 1 ima ovaj problem
  • 2 views
  • Posljednji odgovor poslao kobe

more options

there is a BLACK thing that is blocking the screen if i will type messages

there is a BLACK thing that is blocking the screen if i will type messages

All Replies (2)

more options

Hello, Can you please provide a screenshot of the problem you are facing. Are you not able to see the see what you are trying to type on Firefox?

Thank you

more options

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.