Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Apple mouse no longer scrolls down in Firefox

  • 3 replies
  • 5 have this problem
  • 5 views
  • Last reply by FredMcD

more options

Today my mouse stopped scrolling down or up in Firefox, though scrolling side to side still works. This is only happening in Firefox. I just downloaded 30.0 and that didn't help. The about:config settings for scrolling are ok. Does anyone have any idea how I can fix this in Firefox?

Today my mouse stopped scrolling down or up in Firefox, though scrolling side to side still works. This is only happening in Firefox. I just downloaded 30.0 and that didn't help. The about:config settings for scrolling are ok. Does anyone have any idea how I can fix this in Firefox?

Chosen solution

Only the mouse was affected. I uninstalled Firefox and reinstalled it and it works now. Thanks for your reply.

Read this answer in context 👍 0

All Replies (3)

more options

Does this only affects the mouse and can you still scroll with the keyboard?

Can you move the scroll bar thump with the left mouse button pressed?


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Chosen Solution

Only the mouse was affected. I uninstalled Firefox and reinstalled it and it works now. Thanks for your reply.

more options

Hello,

I am glad to hear that your problem has been resolved.

If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I hope you continue using our products and thank you for contacting Mozilla Support.