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Click link in Outlook starts new process instead of opening link

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

jitterted
jitterted
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I have the same issue as the one mentioned in https://support.mozilla.org/en-US/questions/1004390

I'm on 35.0.1 and have tried other issues to resolve this.

As you can see from the process explorer (attached image), there's the "real" Firefox process (the first one) that has a Window, but every time I click on a link from within Outlook, it causes a _new_ process that has no window and doesn't do anything (the second Firefox in the attached image).

Thoughts?

ted
I have the same issue as the one mentioned in https://support.mozilla.org/en-US/questions/1004390 I'm on 35.0.1 and have tried other issues to resolve this. As you can see from the process explorer (attached image), there's the "real" Firefox process (the first one) that has a Window, but every time I click on a link from within Outlook, it causes a _new_ process that has no window and doesn't do anything (the second Firefox in the attached image). Thoughts? ;ted
Attached screenshots

Modified by jitterted

All Replies (4)

curtisa
curtisa
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Hello jitterted,

I don't think I've seen anyone with that many Add-ons before.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thx, Curtis

FredMcD
FredMcD
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curtisa said

I don't think I've seen anyone with that many Add-ons before.

You should see how many I have. Others have even more.

jitterted Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.13 Adobe PDF Plug-In For Firefox and Netscape "9.5.5"

Having more than one version of a program may cause issues.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

sparrowlord01
sparrowlord01
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I am having the exact same problem. A few more details though. Once in a while, it actually works, but 99% of the time I get another process in Process Explorer that is about 25KB in memory usage, but has no indication at all on CPU usage. Also, If I right click and select Open Link, it opens normally in Firefox. This is starting to make me wonder if this is a Firefox Issue or an Outlook issue. I am not having issues with browser links. I have not tried to open any with another email program yet. I'll attach my Firefox troubleshooting info. Maybe if we compare them with the other folks having this problem, we can find a commonality.

Application Basics

Name: Firefox Version: 39.0 Build ID: 20150630154324 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0 Multiprocess Windows: 0/3 (default: false)

Name: Adblock Plus Version: 2.6.9.1-signed Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: AniWeather Version: 0.8.50.1-signed Enabled: true ID: {4176DFF4-4698-11DE-BEEB-45DA55D89593}

Name: ChatZilla Version: 0.9.91.1.1-signed Enabled: true ID: {59c81df5-4b7a-477b-912d-4e0fdf64e5f2}

Name: Download Manager (S3) Version: 3.11.1-signed Enabled: true ID: s3download@statusbar

Name: Download YouTube Videos as MP4 Version: 1.8.3.1-signed Enabled: true ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}

Name: DownThemAll! Version: 2.0.18.1-signed Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Dragon NaturallySpeaking Rich Internet Application Support Version: 1.0.0.9 Enabled: true ID: jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack

Name: FireFTP Version: 2.0.24.1-signed Enabled: true ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

Name: Flash and Video Download Version: 1.73 Enabled: true ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}

Name: Flash Video Downloader - YouTube HD Downloader [4K] Version: 7.3.1.1-signed Enabled: true ID: artur.dubovoy@gmail.com

Name: Ghostery Version: 5.4.5.1-signed Enabled: true ID: firefox@ghostery.com

Name: Google translate https Version: 1.1.1-signed Enabled: true ID: jid1-vhLR6vkMUx9csw@jetpack

Name: Location Guard Version: 1.2.0.1-signed Enabled: true ID: jid1-HdwPLukcGQeOSh@jetpack

Name: Print Edit Version: 15.9 Enabled: true ID: printedit@DW-dev

Name: RightToClick Version: 2.9.5.1-signed Enabled: true ID: {cd617375-6743-4ee8-bac4-fbf10f35729e}

Name: S3.Google Translator Version: 4.03 Enabled: true ID: s3google@translator

Name: Torrent Tornado Version: 2.08 Enabled: true ID: s3torrent@tornado

Name: Video DownloadHelper Version: 5.3.1.1-signed Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: WOT Version: 20150705 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Name: YouTube High Definition Version: 38.6 Enabled: true ID: {7b1bf0b6-a1b9-42b0-b75d-252036438bdc}

Name: YouTube Video and Audio Downloader Version: 0.4.4.1.1-signed Enabled: true ID: feca4b87-3be4-43da-a1b1-137c24220968@jetpack

Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed Enabled: false ID: adblockpopups@jessehakanen.net

Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: false ID: iobitascsurfingprotection@iobit.com

Name: Classic Toolbar Buttons Version: 1.4.8beta2 Enabled: false ID: CSTBB@NArisT2_Noia4dev

Name: E-Web Print Version: 1.17.00 Enabled: false ID: e-webprint@epson.com

Name: Easy Copy Version: 2.6.0.1-signed Enabled: false ID: easycopy@smokyink.com

Name: Facebook Cleaner Version: 2.1.1-signed Enabled: false ID: jid0-TBRXf78ZEzGQyccB8SA1ALbcMpE@jetpack

Name: Troubleshooter Version: 1.1a.1-signed Enabled: false ID: troubleshooter@mozilla.org

Name: YouTube Unblocker Version: 0.6.10 Enabled: false ID: youtubeunblocker@unblocker.yt

Graphics

Adapter Description: AMD Radeon HD 6900 Series Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 2048 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 1800 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Device ID: 0x6718 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17292) Driver Date: 11-20-2014 Driver Version: 14.501.1003.0 GPU #2 Active: false GPU Accelerated Windows: 3/3 Direct3D 11 (OMTC) Subsys ID: 20101787 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.cache.memory.capacity: 65536 browser.download.importedFromSqlite: true browser.download.manager.showAlertOnComplete: false browser.download.manager.showWhenStarting: false browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150525141253 browser.startup.homepage_override.buildID: 20150630154324 browser.startup.homepage_override.mstone: 39.0 browser.tabs.drawInTitlebar: false browser.tabs.loadInBackground: false browser.tabs.onTop: false browser.urlbar.autofill: true dom.disable_open_during_load: false dom.mozApps.used: true extensions.lastAppVersion: 39.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1435793917 media.gmp-eme-adobe.version: 11 media.gmp-gmpopenh264.lastUpdate: 1435793918 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150630154324 media.gmp-manager.lastCheck: 1436249812 network.cookie.alwaysAcceptSessionCookies: true network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining: true network.http.pipelining.maxrequests: 8 network.http.proxy.pipelining: true network.http.request.max-start-delay: 0 network.predictor.cleaned-up: true places.database.lastMaintenance: 1436213822 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true plugin.state.java: 2 plugin.state.np_asc_plugin: 0 plugin.state.npascsafaripluginprotect: 0 plugin.state.npgeplugin: 2 plugin.state.npunity3d: 0

Modified by sparrowlord01

FredMcD
FredMcD
more options

sparrowlord01

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.