Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

setting up email to connect with existing email account

  • 1 reply
  • 3 have this problem
  • 6 views
  • Last reply by christ1

jodixon
jodixon
more options

I have a new computer and have tried to set up a thunderbird email account to access email. I don't want to set up a new account but wish to use existing account. This works fine until i get to nearly the end and I enter my email and password which I know is correct as I can get to email account through browser and I get mssg 'Configuration could not be verified - is user name or password wrong' The account is a secondary account ie set up by our organization administrator.

I have a new computer and have tried to set up a thunderbird email account to access email. I don't want to set up a new account but wish to use existing account. This works fine until i get to nearly the end and I enter my email and password which I know is correct as I can get to email account through browser and I get mssg 'Configuration could not be verified - is user name or password wrong' The account is a secondary account ie set up by our organization administrator.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

If this is a corporate email account Thunderbird may not be able to automatically pick the correct server settings. Check with your organization administrator about the correct server settings, and then chose 'Manual Setup'. https://support.mozilla.org/en-US/kb/manual-account-configuration