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Firefox crashes constantly on pages with interactive elements

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by jcm_AWAI

jcm_AWAI
jcm_AWAI
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I've been having a lot of crashes lately with Firefox Developer edition, most notably on pages with interactive elements, animation, and videos. I've tried refreshing Firefox, disabling all add-ons, updating Firefox, updating Windows, updating my graphics drivers, and running Firefox in safe mode. Below are some of the crash reports I've sent in the past week.

bp-9381819a-808d-44a9-9561-21fe90170822 - 8/22/2017 11:44 AM bp-b847975a-2676-48df-904f-ec61e0170822 - 8/22/2017 10:09 AM bp-5e461555-742c-424b-9bc9-8b7690170822 - 8/22/2017 10:05 AM bp-20d57831-58c5-425c-a498-c51770170822 - 8/22/2017 10:05 AM bp-2b3fb853-cdb2-41d4-b467-c468e0170814 - 8/14/2017 8:31 AM bp-103b77bc-a047-4bfb-9e04-6fe630170814 - 8/14/2017 8:31 AM bp-18acae25-a72a-4b2a-8652-65b310170814 - 8/14/2017 8:31 AM

I've been having a lot of crashes lately with Firefox Developer edition, most notably on pages with interactive elements, animation, and videos. I've tried refreshing Firefox, disabling all add-ons, updating Firefox, updating Windows, updating my graphics drivers, and running Firefox in safe mode. Below are some of the crash reports I've sent in the past week. bp-9381819a-808d-44a9-9561-21fe90170822 - 8/22/2017 11:44 AM bp-b847975a-2676-48df-904f-ec61e0170822 - 8/22/2017 10:09 AM bp-5e461555-742c-424b-9bc9-8b7690170822 - 8/22/2017 10:05 AM bp-20d57831-58c5-425c-a498-c51770170822 - 8/22/2017 10:05 AM bp-2b3fb853-cdb2-41d4-b467-c468e0170814 - 8/14/2017 8:31 AM bp-103b77bc-a047-4bfb-9e04-6fe630170814 - 8/14/2017 8:31 AM bp-18acae25-a72a-4b2a-8652-65b310170814 - 8/14/2017 8:31 AM

All Replies (4)

FredMcD
FredMcD
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Product Firefox Release Channel aurora Version 56.0b4 Build ID 20170819205558 OS Windows 10 OS Version 10.0.15063


bp-9381819a-808d-44a9-9561-21fe90170822 bp-5e461555-742c-424b-9bc9-8b7690170822 bp-20d57831-58c5-425c-a498-c51770170822

Signature: igd11dxva64.dll

igd11dxva64.dll = IntelVPGSigning2014

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder +++++++++++++++++++++++++++++++++++++++ bp-b847975a-2676-48df-904f-ec61e0170822 Signature: igd10iumd64.dll | RtlpAllocateHeapInternal | GetTextExtentPointWStub

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation +++++++++++++++++++++++++++++++++++++++ bp-2b3fb853-cdb2-41d4-b467-c468e0170814 bp-103b77bc-a047-4bfb-9e04-6fe630170814 bp-18acae25-a72a-4b2a-8652-65b310170814

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 15 related bug reports Most are new (Bugzilla tab)

FredMcD
FredMcD
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Check that all drivers are up to date.

cor-el
cor-el
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  • Top 10 Contributor
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You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

jcm_AWAI
jcm_AWAI Question owner
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FredMcD said

Check that all drivers are up to date.

I've updated all my drivers that had updates, still having tabs crash.

cor-el said

You can try to set this pref to false on the about:config page.
  • media.windows-media-foundation.allow-d3d11-dxva = false
You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

No luck here either, set it to false and tabs are still crashing.

Something else I've noticed, if I scroll too fast, I can see that the page hasn't fully rendered and the screen is completely white, then the tab will crash.