The new version will not allow me to access any of the buttons or menu on the toolbar. I get a "not responding" message. How do I fix this?
For the last few days, I keep getting a "not responding" message when trying to access the menu or any other items on the toolbar. Sometimes the item will appear briefly grayed out then disappear. Eventually I'll be able to browse again but never get access to the toolbar items. I've also lost all my pinned tabs. I've restarting my computer and refreshing Firefox but nothing seems to help. I'm about ready to go back to IE if I can't get this solved today....
For the last few days, I keep getting a "not responding" message when trying to access the menu or any other items on the toolbar. Sometimes the item will appear briefly grayed out then disappear. Eventually I'll be able to browse again but never get access to the toolbar items. I've also lost all my pinned tabs. I've restarting my computer and refreshing Firefox but nothing seems to help. I'm about ready to go back to IE if I can't get this solved today....
All Replies (15)
could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.
if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.
Mkll said
could you go to the firefox menu ≡ > help ? > troubleshooting information page
No. That's my problem. I can't that menu to appear.
Try a refresh:
1. Type about:support in your URL bar and press enter. 2. Click on Refresh Firefox 3. It'll restart -- if you can access the menus great!
To restore the data: 1. Navigate to about:profiles, and click on Open Folder under the one local directory. 2. Open the 'Old Firefox Data' folder on your desktop. 3. Copy all the data from OFD into the new profile folder and restart FF.
Already tried a refresh but tried it again but it didn't help. I still have the same problem.
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
That didn't work either. Would it helpful to include the text from the troubleshooting page (about:support)?
I also tried starting Firefox in safe mode but got the same result/problem.
jwysocki said
That didn't work either. Would it helpful to include the text from the troubleshooting page (about:support)?
Sure send the info.
Mkll said
see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.
If you cannot do this through the interface, there is a way to do it on disk.
(1) Make sure Firefox is closed
(2) Type or paste the following into the Windows Run dialog or the Start menu search box and press Enter to launch Windows Explorer into this folder:
%APPDATA%\Mozilla\Firefox\Profiles
In that folder, do you see a semi-randomly-named folder? If so, click into it. If you find multiple such folders, find the one that was most recently updated.
(3) Open the prefs.js file for editing
Please do not double-click .js files. Either right-click > Edit or right-click > Open With to view and edit its contents. Notepad will do.
(4) Paste this new preference on its own line at the end of the file, and then save the change (keeping the file in plain text format, without changing its name
user_pref("accessibility.force_disabled", 1);
When you start Firefox up the next time, the "Prevent accessibility services from accessing your browser" setting on the Options page, Privacy & Security panel, Permissions section, should be turned on.
Does it make any difference?
That didn't help either. Sending troubleshooting info.
Raw data in multiple posts: {
"application": {
"name": "Firefox",
"osVersion": "Windows_NT 6.1",
"version": "57.0.1",
"buildID": "20171128222554",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0",
"safeMode": false,
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/57.0.1/WINNT/en-US/",
"numTotalWindows": 1,
"numRemoteWindows": 1,
"remoteAutoStart": true,
"currentContentProcesses": 1,
"maxContentProcesses": 4,
"autoStartStatus": 1,
"styloBuild": true,
"styloDefault": true,
"styloResult": true,
"keyGoogleFound": true,
"keyMozillaFound": true
},
"modifiedPreferences": {
"browser.cache.disk.filesystem_reported": 1,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.frecency_experiment": 4,
"browser.cache.disk.capacity": 358400,
"browser.places.smartBookmarksVersion": 8,
"browser.sessionstore.upgradeBackup.latestBuildID": "20171128222554",
"browser.startup.homepage_override.mstone": "57.0.1",
"browser.startup.homepage": "about:home",
"browser.startup.homepage_override.buildID": "20171128222554",
"browser.tabs.remote.autostart.2": true,
"browser.urlbar.lastSuggestionsPromptDate": 20171205,
"browser.urlbar.timesBeforeHidingSuggestionsHint": 0,
"dom.ipc.processCount.web": 4,
"extensions.lastAppVersion": "57.0.1",
"gfx.crash-guard.d3d11layers.appVersion": "57.0.1",
"gfx.crash-guard.d3d11layers.driverVersion": "10.18.10.3412",
"gfx.crash-guard.d3d11layers.deviceID": "0x0a16",
"gfx.crash-guard.d3d11layers.feature-d3d11": true,
"gfx.crash-guard.d3d11layers.feature-d2d": true,
"gfx.crash-guard.status.d3d11layers": 2,
"layers.mlgpu.sanity-test-failed": false,
"media.gmp-widevinecdm.lastUpdate": 1512491590,
"media.gmp-gmpopenh264.lastUpdate": 1512491589,
"media.hardware-video-decoding.failed": false,
"media.gmp-widevinecdm.version": "1.4.8.1008",
"media.gmp-gmpopenh264.abi": "x86_64-msvc-x64",
"media.gmp-manager.lastCheck": 1512491436,
"media.gmp-widevinecdm.abi": "x86_64-msvc-x64",
"media.gmp.storage.version.observed": 1,
"media.gmp-gmpopenh264.version": "1.7.1",
"media.gmp-manager.buildID": "20171128222554",
"network.http.spdy.enabled": false,
"network.http.spdy.enabled.v2": false,
"network.http.spdy.enabled.v3": false,
"network.predictor.cleaned-up": true,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 148584,
"places.database.lastMaintenance": 1512492148,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"security.sandbox.content.tempDirSuffix": "{fdd524c1-74c0-4fdb-a2f4-1f17526b93fe}",
"services.sync.declinedEngines": "",
"services.sync.lastPing": 1512491134,
"services.sync.lastSync": "Wed Dec 06 2017 09:41:11 GMT-0500 (Eastern Standard Time)",
"services.sync.engine.prefs.modified": false,
"storage.vacuum.last.places.sqlite": 1512492141,
"storage.vacuum.last.index": 0
},
"lockedPreferences": {},
"media": {
"currentAudioBackend": "wasapi",
"currentMaxAudioChannels": 2,
"currentPreferredChannelLayout": "stereo",
"currentPreferredSampleRate": 48000,
"audioOutputDevices": [
{
"name": "Speaker/HP (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0292&SUBSYS_17AA220C&REV_1000\\4&31ebfa9c&0&0001",
"vendor": "",
"type": 2,
"state": 2,
"preferred": 7,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 480,
"minLatency": 144
},
{
"name": "DENON-AVAMP (Intel(R) Display Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000\\4&14d8b1f3&0&0001",
"vendor": "",
"type": 2,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Speakers (2- Intel WiDi Audio Device)",
"groupId": "{4d36e96c-e325-11ce-bfc1-08002be10318}\\*IntAudWaveEx\\1&79f5d87&0&02",
"vendor": "",
"type": 2,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Speakers (Intel WiDi Audio Device)",
"groupId": "{4d36e96c-e325-11ce-bfc1-08002be10318}\\*IntAudWaveEx\\1&79f5d87&0&06",
"vendor": "",
"type": 2,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 6,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Realtek HD Audio 2nd output (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0292&SUBSYS_17AA220C&REV_1000\\4&31ebfa9c&0&0001",
"vendor": "",
"type": 2,
"state": 1,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
}
],
"audioInputDevices": [
{
"name": "SPDIF Interface (Intel WiDi Audio Device)",
"groupId": "{4d36e96c-e325-11ce-bfc1-08002be10318}\\*IntAudWaveEx\\1&79f5d87&0&06",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 6,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "MIDI (2- Intel WiDi Audio Device)",
"groupId": "{4d36e96c-e325-11ce-bfc1-08002be10318}\\*IntAudWaveEx\\1&79f5d87&0&02",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 0,
"defaultRate": 0,
"maxRate": 0,
"minRate": 0,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "SPDIF Interface (2- Intel WiDi Audio Device)",
"groupId": "{4d36e96c-e325-11ce-bfc1-08002be10318}\\*IntAudWaveEx\\1&79f5d87&0&02",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "MIDI (Intel WiDi Audio Device)",
"groupId": "{4d36e96c-e325-11ce-bfc1-08002be10318}\\*IntAudWaveEx\\1&79f5d87&0&06",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 0,
"defaultRate": 0,
"maxRate": 0,
"minRate": 0,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "MIDI (Intel WiDi Audio Device)",
"groupId": "{4d36e96c-e325-11ce-bfc1-08002be10318}\\*IntAudWaveEx\\1&79f5d87&0&06",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 0,
"defaultRate": 0,
"maxRate": 0,
"minRate": 0,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "MIDI (2- Intel WiDi Audio Device)",
"groupId": "{4d36e96c-e325-11ce-bfc1-08002be10318}\\*IntAudWaveEx\\1&79f5d87&0&02",
"vendor": "",
"type": 1,
"state": 0,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 0,
"defaultRate": 0,
"maxRate": 0,
"minRate": 0,
"maxLatency": 0,
"minLatency": 0
},
{
"name": "Microphone (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0292&SUBSYS_17AA220C&REV_1000\\4&31ebfa9c&0&0001",
"vendor": "",
"type": 1,
"state": 2,
"preferred": 7,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 480,
"minLatency": 144
}
,
{
"name": "External Mic (Realtek High Definition Audio)",
"groupId": "HDAUDIO\\FUNC_01&VEN_10EC&DEV_0292&SUBSYS_17AA220C&REV_1000\\4&31ebfa9c&0&0001",
"vendor": "",
"type": 1,
"state": 1,
"preferred": 0,
"supportedFormat": 4112,
"defaultFormat": 4096,
"maxChannels": 2,
"defaultRate": 48000,
"maxRate": 48000,
"minRate": 48000,
"maxLatency": 0,
"minLatency": 0
}
]
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": true,
"forceDisabled": 0,
"handlerUsed": true,
"instantiator": "UNKNOWN|"
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.17",
"version": "4.17"
},
"NSS": {
"minVersion": "3.33",
"version": "3.33"
},
"NSSUTIL": {
"minVersion": "3.33",
"version": "3.33"
},
"NSSSSL": {
"minVersion": "3.33",
"version": "3.33"
},
"NSSSMIME": {
"minVersion": "3.33",
"version": "3.33"
}
},
"userJS": {
"exists": false
},
"crashes": {
"submitted": [],
"pending": 0
},
"sandbox": {
"contentSandboxLevel": 3,
"effectiveContentSandboxLevel": 3
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"windowUsingAdvancedLayers": true,
"adapterDescription": "Intel(R) HD Graphics Family",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0a16",
"adapterSubsysID": "220c17aa",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32",
"driverVersion": "10.18.10.3412",
"driverDate": "1-29-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.21976",
"offMainThreadPaintEnabled": false,
"webgl1Renderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)",
"webgl1Version": "OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)",
"webgl1DriverExtensions": "GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object ",
"webgl1Extensions": "ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture",
"webgl1WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d4a2)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ",
"webgl2Renderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)",
"webgl2Version": "OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)",
"webgl2DriverExtensions": "GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object ",
"webgl2Extensions": "EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc",
"webgl2WSIInfo": "EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d4a2)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ",
"info": {
"AzureCanvasBackend (UI Process)": "skia",
"AzureFallbackCanvasBackend (UI Process)": "cairo",
"AzureContentBackend (UI Process)": "skia",
"AzureCanvasBackend": "Direct2D 1.1",
"AzureContentBackend": "Direct2D 1.1",
"AzureCanvasAccelerated": 0,
"ApzWheelInput": 1,
"ApzDragInput": 1,
"ApzKeyboardInput": 1,
"ApzAutoscrollInput": 1
},
"featureLog": {
"features": [
{
"name": "HW_COMPOSITING",
"description": "Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_COMPOSITING",
"description": "Direct3D11 Compositing",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "DIRECT2D",
"description": "Direct2D",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "D3D11_HW_ANGLE",
"description": "Direct3D11 hardware ANGLE",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "GPU_PROCESS",
"description": "GPU Process",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
}
]
},
{
"name": "WEBRENDER",
"description": "WebRender",
"status": "unavailable",
"log": [
{
"type": "default",
"status": "opt-in",
"message": "WebRender is an opt-in feature"
},
{
"type": "runtime",
"status": "unavailable",
"message": "Build doesn't include WebRender"
}
]
},
{
"name": "ADVANCED_LAYERS",
"description": "Advanced Layers",
"status": "available",
"log": [
{
"type": "default",
"status": "available"
},
{
"type": "user",
"status": "available",
"message": "Enabled for Windows 7 via user-preference"
}
]
}
],
"fallbacks": [
{
"name": "NO_CONSTANT_BUFFER_OFFSETTING",
"message": "Unsupported by driver"
}
]
},
"crashGuards": []
},
"experiments": [],
"extensions": [
{
"name": "DuckDuckGo Plus",
"version": "2017.11.30",
"isActive": true,
"id": "jid1-ZAdIEUB7XOzOJw@jetpack"
},
{
"name": "Evernote Web Clipper",
"version": "6.13",
"isActive": true,
"id": "{E0B8C461-F8FB-49b4-8373-FE32E9252800}"
},
{
"name": "Greasemonkey",
"version": "4.0",
"isActive": true,
"id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
},
{
"name": "FlipIT",
"version": "1.0",
"isActive": false,
"id": "flipboard-toolbar-button@okanbasoglu.info"
},
{
"name": "MFAC Extension",
"version": "1.3.2.3008",
"isActive": false,
"id": "FIDOaddon@noknok.com"
},
{
"name": "Toggle JavaScript",
"version": "1.0",
"isActive": false,
"id": "jid1-KYgT07tufVQH4w@jetpack"
},
{
"name": "YouTube MP3 Downloader for Firefox",
"version": "0.8.2",
"isActive": false,
"id": "youtubemp3downloaderextension2014_mozilafirefox@jetpack"
}
],
"features": [
{
"name": "Activity Stream",
"version": "2017.11.07.1100-7f4e3634",
"id": "activity-stream@mozilla.org"
},
{
"name": "Application Update Service Helper",
"version": "2.0",
"id": "aushelper@mozilla.org"
},
{
"name": "Disable Media WMF NV12 format",
"version": "1.1",
"id": "disable-media-wmf-nv12@mozilla.org"
},
{
"name": "Firefox Screenshots",
"version": "19.2.0",
"id": "screenshots@mozilla.org"
},
{
"name": "Follow-on Search Telemetry",
"version": "0.9.6",
"id": "followonsearch@mozilla.com"
},
{
"name": "Form Autofill",
"version": "1.0",
"id": "formautofill@mozilla.org"
},
{
"name": "Multi-process staged rollout",
"version": "3.05",
"id": "e10srollout@mozilla.org"
},
{
"name": "Photon onboarding",
"version": "1.0",
"id": "onboarding@mozilla.org"
},
{
"name": "Pocket",
"version": "1.0.5",
"id": "firefox@getpocket.com"
},
{
"name": "Shield Recipe Client",
"version": "76.1",
"id": "shield-recipe-client@mozilla.org"
},
{
"name": "Web Compat",
"version": "1.1",
"id": "webcompat@mozilla.org"
}
]
}
I was able to get the menu bar open at the top of the Window now but still having the same problem.
Accessibility Activated false Prevent Accessibility 1 Accessible Handler Used true Accessibility Instantiator