We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do you restore your emails and address book after a system crash?

more options

My computer crashed and i needed to reformat and reinstall the operating system. How do i get back my old emails, address book, etc.? It is an HP computer that created a backup file before reformatting, but there is no information in the Profile folder; i assume it was saved on the server.

My computer crashed and i needed to reformat and reinstall the operating system. How do i get back my old emails, address book, etc.? It is an HP computer that created a backup file before reformatting, but there is no information in the Profile folder; i assume it was saved on the server.

All Replies (1)

more options

What server would that be? If you used IMAP then the messages should still be on your providers server. If you used POP your messages would have been on your local drive along with your address book.