We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am not getting my verification email so I can log into my account. Why?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by ACiotti

ACiotti
ACiotti
more options

Preface, this is a new account just so I could post this question.

I had to do a clean install of Windows. Naturally, I had to reinstall Firefox. I also reinstalled the Authy 2FA app for desktop. Of course it needs a new key.

I tried resetting my password in hopes that it would let me generate a new code for Authy with no luck.

I am still logged in on my Android phone. I am trying to get into that accounts Management page so I can either generate a new key for Authy or turn off 2FA so I can sign my desktop browser in. When I try to log in through my phone though, it brings up a page that says it is sending a confirmation sign in email to the address associated with that account. I have been trying this for over a day now, with multiple attempts at getting it to send the email with no luck.

Yes, I already tried adding accounts@firefox.com to my contacts list on that account, but no, it didn't seem to help.

It is a gmail account, and the password reset emails came through just fine and quickly.

Anybody know what is going on?

Preface, this is a new account just so I could post this question. I had to do a clean install of Windows. Naturally, I had to reinstall Firefox. I also reinstalled the Authy 2FA app for desktop. Of course it needs a new key. I tried resetting my password in hopes that it would let me generate a new code for Authy with no luck. I am still logged in on my Android phone. I am trying to get into that accounts Management page so I can either generate a new key for Authy or turn off 2FA so I can sign my desktop browser in. When I try to log in through my phone though, it brings up a page that says it is sending a confirmation sign in email to the address associated with that account. I have been trying this for over a day now, with multiple attempts at getting it to send the email with no luck. Yes, I already tried adding accounts@firefox.com to my contacts list on that account, but no, it didn't seem to help. It is a gmail account, and the password reset emails came through just fine and quickly. Anybody know what is going on?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

It may be the case that the email has been diverted to a "junk" or "spam" email folder, either on your computer (if you use dedicated email software such as Thunderbird) or on your email providers server.

I recomend that you check both of those places just to make sure that the email has not been diverted.

ACiotti
ACiotti Question owner
more options

No, definitely not that. I added the firefox accounts domain to my contacts list as suggested and I have even gone as far as to just access GMail through my browser directly to circumvent any "middlemen" along with checking the junk and spam folders while logged in though my browser.

And yet, still no e-mail.