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Incoming mail not downloading properly.

  • 2 replies
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  • Last reply by stewart5

stewart5
stewart5
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After years of flawless use, Thunderbird has gotten cranky. Now when I click to open a new email in the in-box, this message pops up instead of the document:

"Not Downloaded. "Only the headers for this message were downloaded from the mail server. "Download the rest of the message."

Supposedly I can download the rest of the message with a click. But most of the time that's not working either. Click . . . nothing happens, but the "trouble" message stays in place. Click again and again and the response is the same: failure to open the email.

Sometimes I'll return to the in-box to try again and find that the header for a single email has multiplied several times. Usually the second or third duplicate will finally open.

If anyone has any suggestions on how to restore this function to normalcy, so a new email in the in-box opens with just one click, I'd be more than happy to hear it!

Thanks in advance. 

 - Stewart Iskow
After years of flawless use, Thunderbird has gotten cranky. Now when I click to open a new email in the in-box, this message pops up instead of the document: "Not Downloaded. "Only the headers for this message were downloaded from the mail server. "Download the rest of the message." Supposedly I can download the rest of the message with a click. But most of the time that's not working either. Click . . . nothing happens, but the "trouble" message stays in place. Click again and again and the response is the same: failure to open the email. Sometimes I'll return to the in-box to try again and find that the header for a single email has multiplied several times. Usually the second or third duplicate will finally open. If anyone has any suggestions on how to restore this function to normalcy, so a new email in the in-box opens with just one click, I'd be more than happy to hear it! Thanks in advance. - Stewart Iskow

All Replies (2)

Matt
Matt
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  • Top 10 Contributor
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try changing the setting in account settings > Synchronization and storage to keep messages in all folders for this account on this computer.

It is the default, so I assume you have changed it at some point.

stewart5
stewart5 Question owner
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Matt, pardon my ignorance, but I haven't been able to find "account settings" to follow your suggestion. I'm on a 2017 MacBook Pro, if it makes any difference. Thanks. 

 - Stewart