Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

audio hangs on all videos played in firefox after updating to 3.6, everything works fine in internet explorer.

  • 9 replies
  • 89 have this problem
  • 3 views
  • Last reply by Morbus

more options

sound locks up and repeats while videos play, sound resumes as it should after a second or so, happens once every few seconds while playing any video within firefox. (youtube) flash applications work fine. internet explorer runs all videos fine. let me know if i need to dig up some more info to help figure out what my be causing the problem.

This happened

Every time Firefox opened

== firefox 3.6 update

sound locks up and repeats while videos play, sound resumes as it should after a second or so, happens once every few seconds while playing any video within firefox. (youtube) flash applications work fine. internet explorer runs all videos fine. let me know if i need to dig up some more info to help figure out what my be causing the problem. == This happened == Every time Firefox opened == firefox 3.6 update

Chosen solution

The K-Lite Audio codec package available at free-codecs.com has completely solved the audio studdering problem i have encountered in the new firefox version.

Read this answer in context 👍 0

All Replies (9)

more options

Hello Dan.

You may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

more options

Tried without add-ons, but it does not help...

please help!

more options

This will require advanced help. I believe it has something to do with the session restore feature of Firefox, but I can't help you fix it.

In the meantime (that is, before another contributor that knows how to help you comes here), you may want to try creating a new Firefox profile (managing profiles) and see if the same issues occur on that one. This profile can be erased if you don't want it, of course. Please tell us whether the new profile has the same issues or not.

more options

creating a new profile seems to have fixed the problem for now.

more options

after further testing i have found that the audio hangs have lessened in frequency with the new profile however they are still there.

would completely removing firefox and reinstalling fix this? if i do reinstall is there a way to save all my bookmarks before hand?

more options

Dan, if creating a new profile fixes the issue, there must be something wrong with your own profile. The usual suspect is an add-on, but since that's ruled out, I can only think of a setting, or a corrupt file. Please type about:support in your address bar and press ENTER, then click "Copy all to clipboard". Then paste here. Hopefully that will give me a bit more information to work with.

EDIT:

If the hangs are still present in the new profile, reinstalling Firefox completely will do nothing. Basically, reinstalling Firefox completely is the same as reinstalling as normal (without erasing personal data) and using a new profile. Also, if the new profile still has the same problem (even if less frequent), I can't help you any further, I'm sorry. Let's hope someone who knows how to fix this reads this thread.

more options

Troubleshooting Information




 This page contains technical information that might be useful when you're 
 trying to solve a problem. If you are looking for answers to common questions
 about Firefox, check out our support web site.




       Copy all to clipboard
     






       Application Basics
     





             Name
           
           	Firefox
         



             Version
           
           	3.6.3
         



             Profile Directory
           


               Open Containing Folder
              
           
         



             Installed Plugins
           


             about:plugins
           
         



             Build Configuration
           


             about:buildconfig
           
         





       Extensions
     





             Name
           
           	
             Version
           
           	
             Enabled
           


             ID
           
         


       Java Console	6.0.17	true	 

Move Media Player 7 true moveplayer@movenetworks.com Yahoo! Toolbar 1.6.6.20090220 true {635abd67-4fe9-1b23-4f01-e679fa7484c1}





       Modified Preferences
     




           Name



           Value
         
       


       accessibility.typeaheadfind.flashBar	0

browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.mstone rv:1.9.2.3 extensions.lastAppVersion 3.6.3 network.cookie.prefsMigrated true places.last_vacuum 1273961050 print.print_printer hp psc 1310 series print.printer_hp_psc_1310_series.print_bgcolor false print.printer_hp_psc_1310_series.print_bgimages false print.printer_hp_psc_1310_series.print_command print.printer_hp_psc_1310_series.print_downloadfonts false print.printer_hp_psc_1310_series.print_edge_bottom 0 print.printer_hp_psc_1310_series.print_edge_left 0 print.printer_hp_psc_1310_series.print_edge_right 0 print.printer_hp_psc_1310_series.print_edge_top 0 print.printer_hp_psc_1310_series.print_evenpages true print.printer_hp_psc_1310_series.print_footercenter print.printer_hp_psc_1310_series.print_footerleft &PT print.printer_hp_psc_1310_series.print_footerright &D print.printer_hp_psc_1310_series.print_headercenter print.printer_hp_psc_1310_series.print_headerleft &T print.printer_hp_psc_1310_series.print_headerright &U print.printer_hp_psc_1310_series.print_in_color true print.printer_hp_psc_1310_series.print_margin_bottom 0.5 print.printer_hp_psc_1310_series.print_margin_left 0.5 print.printer_hp_psc_1310_series.print_margin_right 0.5 print.printer_hp_psc_1310_series.print_margin_top 0.5 print.printer_hp_psc_1310_series.print_oddpages true print.printer_hp_psc_1310_series.print_orientation 0 print.printer_hp_psc_1310_series.print_pagedelay 500 print.printer_hp_psc_1310_series.print_paper_data 1 print.printer_hp_psc_1310_series.print_paper_height 11.00 print.printer_hp_psc_1310_series.print_paper_size_type 0 print.printer_hp_psc_1310_series.print_paper_size_unit 0 print.printer_hp_psc_1310_series.print_paper_width 8.50 print.printer_hp_psc_1310_series.print_reversed false print.printer_hp_psc_1310_series.print_scaling 1.00 print.printer_hp_psc_1310_series.print_shrink_to_fit true print.printer_hp_psc_1310_series.print_to_file false print.printer_hp_psc_1310_series.print_unwriteable_margin_bottom 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_left 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_right 0 print.printer_hp_psc_1310_series.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false

i also just noticed that windows is saying that it cannot start the audio service, however i have audio and when looking at the services there are no conflicts, and all dependent services are also running with no conflicts.... what a mess. in any case i thank you for your time, im using crome untill a solution can be mustered up

more options

I'm not seeing anything wrong with your data... I'm sorry I can't be of further assistance. I hope someone tells us the answer soon.

more options

Chosen Solution

The K-Lite Audio codec package available at free-codecs.com has completely solved the audio studdering problem i have encountered in the new firefox version.