We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by carrps

carrps
carrps
more options

Firefox crashes on startup. I tried opening it in safe mode but it still crashes on startup. I have a Windows XP machine and had just updated to Firefox 8.0 (I think that is the version). After the update I could no longer open Firefox. This is the crash id from the last attempted start up: Crash ID: bp-bccdc316-1de7-4dd0-a272-911d02111110

Firefox crashes on startup. I tried opening it in safe mode but it still crashes on startup. I have a Windows XP machine and had just updated to Firefox 8.0 (I think that is the version). After the update I could no longer open Firefox. This is the crash id from the last attempted start up: Crash ID: bp-bccdc316-1de7-4dd0-a272-911d02111110

Chosen solution

If you're running RoboForm, update to the latest version 7.6.2. Others with the same crash issue are noting success.

Read this answer in context 👍 0

All Replies (2)

JayGarcia
JayGarcia
more options

Chosen Solution

If you're running RoboForm, update to the latest version 7.6.2. Others with the same crash issue are noting success.

carrps
carrps Question owner
more options

Great! That worked perfectly. Thank you!