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Firefox crashes when tabs closed & popup windows closed

  • 3 replies
  • 14 have this problem
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  • Last reply by cor-el

vera.lortie
vera.lortie
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When I try to operate a program through a pop up window, Firefox crashes. When I try to close a tab, Firefox crashes. This has only begun happening since the weekend when it updated to the newest version. I have tried uninstalling/reinstalling with no change in the results. This happens regardless of what website I go on. I have submitted crash reports every time it happens, so you should have a record somewhere. Please help!

When I try to operate a program through a pop up window, Firefox crashes. When I try to close a tab, Firefox crashes. This has only begun happening since the weekend when it updated to the newest version. I have tried uninstalling/reinstalling with no change in the results. This happens regardless of what website I go on. I have submitted crash reports every time it happens, so you should have a record somewhere. Please help!

All Replies (3)

cor-el
cor-el
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Possibly caused by Norton Confidential if the crashes have coFFPlgn.dll in the signature..

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
vera.lortie
vera.lortie Question owner
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Submitted Crash Reports Report ID Date Submitted 

bp-35c09533-b4f2-4595-ad62-cae612130116 1/16/2013 10:00 AM
bp-d3c61272-5d96-4548-8d4f-d95b42130116 1/15/2013 7:47 PM
bp-cb15e849-39f1-4ba8-a245-c00842130116 1/15/2013 7:44 PM
bp-2ea5ce08-24e4-47f7-b96a-a20932130116 1/15/2013 7:32 PM
bp-e559de98-f10d-4019-b721-31e5e2130116 1/15/2013 7:32 PM
bp-82743207-27e1-4fb2-ad4a-d0bd32130116 1/15/2013 7:20 PM
bp-76af1232-47fa-46aa-b8fb-330f32130116 1/15/2013 7:20 PM
bp-c555b0ba-6d74-4b32-94b8-b03d92130115 1/14/2013 7:57 PM
bp-c65cb85f-bfed-4a90-8f43-e60002130114 1/14/2013 1:15 PM
bp-4aef862f-feaf-4a78-9f62-f800b2130114 1/14/2013 9:23 AM
bp-406a6fb0-084f-47f2-84ca-6bc8c2130114 1/14/2013 9:07 AM
bp-d0a37fed-4fa7-4378-8db0-9817a2130114 1/14/2013 8:30 AM
bp-8ce046f3-f580-4c7f-bc13-42b6c2130113 1/13/2013 2:15 PM
bp-35535693-0b91-4ee2-b9af-2d1d32130113 1/13/2013 2:10 PM
bp-4fdab5f4-d1a6-4bd3-9a75-4ae2b2130113 1/13/2013 1:51 PM
bp-ed58339f-dbc0-419f-9977-f8f0f2130113 1/13/2013 1:37 PM
bp-59686c98-7a9a-4f60-a618-480e92130113 1/13/2013 1:36 PM
bp-8d75c77c-9ec4-4429-93cf-b7a6c2130113 1/13/2013 1:36 PM
bp-b2a0afd7-8a4c-47f8-a988-31cdc2130113 1/13/2013 1:35 PM
bp-2b07e1bb-1b6f-4fee-9f03-81f602130113 1/12/2013 8:45 PM
bp-d06854a5-c51f-48e1-9d77-343552130112 1/12/2013 6:10 PM
bp-8ba3dc92-e68b-4271-8691-69d352130112 1/12/2013 6:07 PM
bp-a9b24f3e-32f1-4c18-ae7c-5f6352130112 1/12/2013 6:06 PM
8772895c-e5af-45bc-818e-1dae73ca1bb1 1/5/2013 2:12 PM
a2d05c71-8d9b-4176-92a5-434327528654 1/5/2013 2:12 PM
bp-24eec25d-fb1d-4504-bacb-9a7202130104 1/4/2013 10:37 AM
d2fe0cd2-1209-4352-9db2-7a50500bcfec 1/4/2013 10:37 AM
d59796f1-5438-49d5-b46f-55299c962a31 1/3/2013 10:51 AM
b23fb0e1-5e04-40ff-b599-1f59aee22614 1/3/2013 10:51 AM
bp-58d1a05a-4ff8-4f08-848d-43d6f2130103 1/3/2013 10:50 AM
2883623f-a110-4f1e-9bea-08d67854e526 1/3/2013 10:43 AM
bp-83e803a8-6e95-4393-ba76-8da242121129 11/29/2012 5:39 PM


These are all the crash report IDs. Many of them do have bp at the front. How can I fix this? I disabled the Norton toolbar, but still having problems. I do not want to disable Norton, leaving my comp. at risk. Thanks for your quick reply! Vera

Modified by cor-el

cor-el
cor-el
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This is a problem with Norton Confidential because the crashes have coFFPlgn.dll in the crash signature ([@ coffplgn.dll@0x3714 ]).

So you will have to disable this Norton component for Firefox until Norton fixes this with an update

  • bug 783369 - Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)