Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Some videos on YouTube will not play

CreepyJack
CreepyJack
more options

As of a few days ago some of the videos on YouTube will not play I tried IE(I stopped using after it ask for an update) ,but then I had to use google chome and I hate it, but the videos played. Its not every video, and some times it's the same video I just played not to long ago. I fear that soon I might not be able to view most videos on YouTube. I cleared my cache, made sure everything it up-to-date, although Silverlight-plugin will not update, no matter what I try to do( I hope that is not the reason, because Silverlight won't up-date.) I'm am not sure when this problem first arose, at first I though it was Google/YouTube having issues, but it seems like Google's browser works fine on the videos that do not play on Firefox. What can I do, I need Firefox to work, I can't bare to move to another browser.

As of a few days ago some of the videos on YouTube will not play I tried IE(I stopped using after it ask for an update) ,but then I had to use google chome and I hate it, but the videos played. Its not every video, and some times it's the same video I just played not to long ago. I fear that soon I might not be able to view most videos on YouTube. I cleared my cache, made sure everything it up-to-date, although Silverlight-plugin will not update, no matter what I try to do( I hope that is not the reason, because Silverlight won't up-date.) I'm am not sure when this problem first arose, at first I though it was Google/YouTube having issues, but it seems like Google's browser works fine on the videos that do not play on Firefox. What can I do, I need Firefox to work, I can't bare to move to another browser.

Všechny odpovědi (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Are you getting the "Try again later" message? Some other users are reporting this problem, too.

As far as I know, Youtube never uses Silverlight.

Have you tested in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

A few other thoughts:

(1) For a video where this happens, does the problem persist if you try reloading a few times using Ctrl+Shift+r?

(2) Is there any difference in how you connect to Youtube between your browsers? You can check Firefox's connection setting here:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default is "Use system proxy settings" but you also could try "No proxy".

(3) Have you received any SSL-related errors, such as pages reporting a certificate problem and requiring you to make an exception, or missing styles or functionality on secure sites?

(4) If you opted in to the html5 player, is there a pattern of the problem videos being in one format or the other (HTML5 player vs. Flash player)? https://www.youtube.com/html5