Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

e mail issue

  • 2 odpovědi
  • 1 má tento problém
  • 2 zobrazení
  • Poslední odpověď od sfhowes

dch1244
dch1244
more options

I have Thunderbird 68.12.1 I am on att.com and my email address is dch1244@sbcglobal.net Att .con recently addeded a security key to my outbound mail, and I can send from Thunderbird. I also had to change my password with them and I edited the password in Thunderbird, hjowever I cannot receive email in thunderbird. I have spent over 4 hours talking with tech support with att and no resolution, can you help? It seems it is a server problem as your server will not connect with att

I have Thunderbird 68.12.1 I am on att.com and my email address is dch1244@sbcglobal.net Att .con recently addeded a security key to my outbound mail, and I can send from Thunderbird. I also had to change my password with them and I edited the password in Thunderbird, hjowever I cannot receive email in thunderbird. I have spent over 4 hours talking with tech support with att and no resolution, can you help? It seems it is a server problem as your server will not connect with att

Všechny odpovědi (2)

krj
krj
more options

Most ISPs, including AT&T have changed their security such that your AT&T password is not the password used for email clients such as Thunderbird. AT&T refers to it as a Secure Mail Key. They also may be using non-standard ports, so you really need to follow their directions for re-establishing contact.

You might start here: https://www.att.com/support/article/email-support/KM1240462/

sfhowes
sfhowes
  • Top 10 Contributor
more options

There's only one password for incoming and outgoing, namely the secure mail key. Remove the passwords from Options/Security/Passwords/Saved Passwords, restart TB, enter the secure mail key when prompted.