We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Why can't I access to any of the pulldown menus at the top of the screen?

  • 6 odpovědí
  • 3 mají tento problém
  • 3 zobrazení
  • Poslední odpověď od mugwump

more options

I was having trouble with Firefox hanging (mac OSX 10.6.8, Firefox 3.6), so I updated to the latest (9.1? I can't get to the menu, but your site says my browser is up to date). Now Firefox is both hanging, seemingly for being open too long, and I can't get open any of the pulldown menus (file/edit/view/history/etc). I closed and restarted and it hasn't helped?

I was having trouble with Firefox hanging (mac OSX 10.6.8, Firefox 3.6), so I updated to the latest (9.1? I can't get to the menu, but your site says my browser is up to date). Now Firefox is both hanging, seemingly for being open too long, and I can't get open any of the pulldown menus (file/edit/view/history/etc). I closed and restarted and it hasn't helped?

Všechny odpovědi (6)

more options

Try to repair the disk permissions:

You can also try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).

more options

Now I can get to pulldown menus. But Firefox is still hanging if I leave it alone for too long.

I repaired disk permissions. I also turned this machine into an external hard drive and used another to repair the disk. Neither helped. I also ran Drive Genius 2 in my machine to repair permissions. Didn't make a difference. Then I turned this machine into an external hard drive again and used Drive Genius 2 to rebuild the disk. Didn't make a difference.

I also removed the Firefox plist file.

Any other suggestions?

more options

Download a new copy of Firefox and move the current version to the trash to do a clean reinstall.

You can find the latest Firefox release in all languages and for all Operating Systems here:

more options

if I trash my current firefox will I lose all my bookmarks, add-ons, and preferences? How can I save those?

more options

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

Tried everything. Firefox is still hanging up.

Most recently, I closed Firefox, put it in the trash, put the plist in the trash, emptied the trash, ran the "repair disk permissions" function on Disk Utility, emptied trash, restarted computer as a remote hard drive to run "disk repair" on Disk Utility, and then rebuilt disc via Drive Genius 2. Then I restarted the computer, downloaded Firefox through Safari, and re-installed.

Anything else I can do?