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I cannot open a bookmark for some saved bookmarks such as my banking bookmark using Firefox. Why

oldeaglesr
oldeaglesr
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I have called my bank and they say Firefox blocks access to my banking accounts. I do not believe them as I have used Firefox before on XP. I now have 7 installed and can only access my accounts on IE. I would like to use Firefox for all my applications. Can you help me?

I have called my bank and they say Firefox blocks access to my banking accounts. I do not believe them as I have used Firefox before on XP. I now have 7 installed and can only access my accounts on IE. I would like to use Firefox for all my applications. Can you help me?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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It's not clear whether they actually know something or just want to avoid solving the problem...

Couple questions:

  • Did this just start today with Firefox 29, or was it happening with your previous version of Firefox?
  • Does your bank require supplemental software such as Trusteer Rapport or an add-on in order to use their site?
jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Another thought: Many users have recently become more aware of privacy and either made changes to their cookie settings or installed extensions that stop some information from reaching websites. While this reduces tracking, it also can cause some site functions to break.

As a test, try using the bank site (1) in Firefox's Safe Mode (2) in a Private Browsing window. This will help bypass restrictive cookie settings, as well as other filtering behaviors of extensions, to see whether those are a factor.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the small dialog that should appear, click "Start in Safe Mode" (not Reset)

Then open a private browsing window using either:

  • Ctrl+Shift+p
  • 3-bar menu Firefox button > New Private Window
  • File menu > New Private Window

In that window, can you get into your bank?