Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I tried to fix an issue with deletion of emails, but it did not work. What would be my next step to enable mail deletion?

  • 1 svar
  • 1 har dette problem
  • 6 visninger
  • Seneste svar af havugot1

havugot1
havugot1
more options

I was unable to delete emails, so i tried to empty the deleted items, but it also removed the folder. I closed thunderbird, found this support and the post regarding deleting profile trash files. I re-opened thunderbird to locate profile folders and noticed the deleted items folder and files had returned. I closed thunderbird as per instructions, and removed trash files from the profile folders. Upon restarting thunderbird the deleted items folder was still there with deleted messages, and I was still unable to delete any further msg's or empty the bin without the folder also vanishing.

I was unable to delete emails, so i tried to empty the deleted items, but it also removed the folder. I closed thunderbird, found this support and the post regarding deleting profile trash files. I re-opened thunderbird to locate profile folders and noticed the deleted items folder and files had returned. I closed thunderbird as per instructions, and removed trash files from the profile folders. Upon restarting thunderbird the deleted items folder was still there with deleted messages, and I was still unable to delete any further msg's or empty the bin without the folder also vanishing.

Valgt løsning

Turned out that my anti-virus was doing a scheduled scan and had found a virus in an email attachment in my deleted items folder, thus nothing being able to do during the scan.

Læs dette svar i sammenhæng 👍 0

Alle svar (1)

havugot1
havugot1 Spørgsmålsstiller
more options

Valgt løsning

Turned out that my anti-virus was doing a scheduled scan and had found a virus in an email attachment in my deleted items folder, thus nothing being able to do during the scan.