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why does the email in inbox disappear when I hit the 'whitelist' button to say it's not spam? Where does it go?

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hastiebasket
hastiebasket
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Sometimes I receive emails with a warning that Thunderbird thinks the message may be [SPAM]. There's the option to tell Thunderbird that it's not spam by hitting the green tick button. The problem is when I do this the message disappears and I can't find it anywhere... not in trash and not in spam. Even when I 'undo' it doesn't bring it back. Why does it disappear and where does it go?

Funnily enough if I do a search for the email using the email name it shows it there as being in the inbox.... but it's not in the inbox.

Sometimes I receive emails with a warning that Thunderbird thinks the message may be [SPAM]. There's the option to tell Thunderbird that it's not spam by hitting the green tick button. The problem is when I do this the message disappears and I can't find it anywhere... not in trash and not in spam. Even when I 'undo' it doesn't bring it back. Why does it disappear and where does it go? Funnily enough if I do a search for the email using the email name it shows it there as being in the inbox.... but it's not in the inbox.

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Zenos
Zenos
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I sense some confusion here.

Thunderbird doesn't use the word "Spam" and it doesn't change message subject lines to indicate spam. So if you're getting messages with "[SPAM]" in the subject, some external anti-spam software is doing that for you.

Inside Thunderbird, the built-in controls refer to "Junk", but I'm not clear what you are looking at when you refer to a green tick. AFAIK Thunderbird doesn't come with a "Not Junk" button; it expects you to use j or J to mark as Junk or Not Junk, or to use the right-click context menu. Now, I do have a Junk/"blacklist" and Not Junk/"whitelist" pair of buttons in Thunderbird, but that's because I use JunQuilla and chose to put its buttons on the toolbar. Maybe you have done the same?

But anyhow, if it comes in marked as Spam, that doesn't necessarily correlate with its Junk categorization. A "Not Junk" button or green tick would teach Thunderbird that it isn't Junk, but this has no effect at all on whatever it was that applied the "[SPAM]" label. You need to look to your email provider, ISP or local anti-spam software to deal with that.

Do you have any switches set to display only unread messages? Maybe the act of marking them as Not Junk sets them also as read?

Can you provide a screen shot of your green tick? It would be good to understand exactly what it is you're clicking.

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