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Gmail stopped working with thunderbird. Says wrong password, but its the right password. What's wrong with it? It used to work

  • 7 svar
  • 1 har dette problem
  • 4 visninger
  • Seneste svar af Matt

dave12344
dave12344
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So it used to work just fine in thunderbird and it started saying the password is wrong, but its not wrong. I checked it on the gmail site and my phone and its not wrong.

I removed it and tried adding it again, but it still says the password is wrong. I added the gmail account to microsoft outlook 2013 and it works just fine.

What is going on? I think it may have been due to an update or something.

So it used to work just fine in thunderbird and it started saying the password is wrong, but its not wrong. I checked it on the gmail site and my phone and its not wrong. I removed it and tried adding it again, but it still says the password is wrong. I added the gmail account to microsoft outlook 2013 and it works just fine. What is going on? I think it may have been due to an update or something.

Alle svar (7)

christ1
christ1
  • Top 25 Contributor
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What is your account type, POP or IMAP?

dave12344
dave12344 Spørgsmålsstiller
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christ1 said

What is your account type, POP or IMAP?

IMAP

christ1
christ1
  • Top 25 Contributor
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Set 'Authentication Type' to 'OAuth2' in your Thunderbird Gmail account settings for both, incoming (IMAP) and outgoing server (SMTP).

dave12344
dave12344 Spørgsmålsstiller
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christ1 said

Set 'Authentication Type' to 'OAuth2' in your Thunderbird Gmail account settings for both, incoming (IMAP) and outgoing server (SMTP).

It already is on there when I try to setup the email account. Doesn't work :(

christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

dave12344
dave12344 Spørgsmålsstiller
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Keep in mind the gmail account isn't added but it wouldn't let me after I removed it. 

 Application Basics

   Name: Thunderbird
   Version: 38.5.1
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20151228123010
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop-server.roadrunner.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.roadrunner.com:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop-server.roadrunner.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.roadrunner.com:25, plain, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) pop-server.roadrunner.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.roadrunner.com:25, plain, passwordCleartext, true

 Crash Reports

 Extensions
   ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 4.0.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.5.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct2d.disabled: false
     gfx.direct3d.last_used_feature_level_idx: 0
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: e559b004-7e83-4e77-868c-6f5039b690a
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1458088056
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: AMD Radeon HD 7670
     Vendor ID: 0x1002
     Device ID: 0x675b
     Adapter RAM: 1024
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 13.152.0.0
     Driver Date: 8-30-2013
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.3.9600.18123)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11

     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS Util
     3.19.2.1
     3.19.2.1

     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
Matt
Matt
  • Moderator
  • Top 10 Contributor
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usually when you start out of the blue getting password errors and you have not changed your password your anti virus has croaked and is messing up the connection.

Try the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.