Hello deeprouge, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

• Click the menu button , click Help and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

thank you

I tried safe mode and the problem still existed. I then tried Refresh Firefox and the problem still existed. Since the problem still existed in both scenarios, there was no sense in troubleshooting the above steps. Thank you for taking the time to suggest a solution. Perhaps the problem exists in the mypoints.com side of things. I have contacted them as well, but without response, so far.

I contacted mypoints.com again and got a response. It is their problem! Thank you for your email. I apologize for the inconvenience. We are working on enhancements to the website and this feature will be back soon.

Member Support

Thank you again for replying to me mozilla support!