Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes

  • 2 svar
  • 3 har dette problem
  • 5 visninger
  • Seneste svar af FredMcD

dhoman27
dhoman27
more options

Firefox will continuously and repeatedly crash on my Dell laptop running Windows 10. The steps I've taken to attempt to fix this: Updated computer drivers, updated Windows 10, updated Firefox, uninstalled and reinstalled Firefox, ran Firefox in safe mode (till crashed). Crash ID is: bp-91ed13fc-5a20-487e-888f-bba272160820

Firefox will continuously and repeatedly crash on my Dell laptop running Windows 10. The steps I've taken to attempt to fix this: Updated computer drivers, updated Windows 10, updated Firefox, uninstalled and reinstalled Firefox, ran Firefox in safe mode (till crashed). Crash ID is: bp-91ed13fc-5a20-487e-888f-bba272160820

Valgt løsning

Sorry to hear about the crashes, and thank you for the report ID.

Has Firefox logged/submitted other reports? I ask because this one seems to be fairly unique (doesn't list any related, the More Reports link doesn't have any other reports), and therefore difficult to associate with anything in particular. More report IDs might be helpful.

Do you notice any pattern of this problem occurring when using a particular site?

That report does mention 87% of Windows memory being in use, which is getting into an area where Firefox can become sluggish and glitchy for a while before ultimately crashing.

Læs dette svar i sammenhæng 👍 1

Alle svar (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Valgt løsning

Sorry to hear about the crashes, and thank you for the report ID.

Has Firefox logged/submitted other reports? I ask because this one seems to be fairly unique (doesn't list any related, the More Reports link doesn't have any other reports), and therefore difficult to associate with anything in particular. More report IDs might be helpful.

Do you notice any pattern of this problem occurring when using a particular site?

That report does mention 87% of Windows memory being in use, which is getting into an area where Firefox can become sluggish and glitchy for a while before ultimately crashing.

FredMcD
FredMcD
more options

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration