Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Sync error urgent

more options

Hello Mozilla Team, I'm Deepesh, fan of mozilla since 2013. Specs: window 7 (32 Bit) I have recovery key with me for firefox desktop sync and it won't showing the option to put recovery key! I have updated the mozilla browser just minutes before, and now its the latest one. I too have account with firfox since 2013 but when I put my email in login screen of sync its showing "account doesn't exist". Please tell me how to recover my data. I have history, bookmarks and all data with this browser now. But if I create a new one will it remove the data in browser? Please fix this issue. Thank you Deepesh

Hello Mozilla Team, I'm Deepesh, fan of mozilla since 2013. Specs: window 7 (32 Bit) I have recovery key with me for firefox desktop sync and it won't showing the option to put recovery key! I have updated the mozilla browser just minutes before, and now its the latest one. I too have account with firfox since 2013 but when I put my email in login screen of sync its showing "account doesn't exist". Please tell me how to recover my data. I have history, bookmarks and all data with this browser now. But if I create a new one will it remove the data in browser? Please fix this issue. Thank you Deepesh

Valgt løsning

The currently used Sync version uses the email address and a password to connect to a specific Firefox account. You no longer need to supply a Sync key as that key is derived from the password of the Firefox account and changing the Sync password will invalidate and remove all data stored on the Sync server.

Læs dette svar i sammenhæng 👍 1

Alle svar (4)

more options

Valgt løsning

The currently used Sync version uses the email address and a password to connect to a specific Firefox account. You no longer need to supply a Sync key as that key is derived from the password of the Firefox account and changing the Sync password will invalidate and remove all data stored on the Sync server.

more options

Thank you cor-el for your help. If I sign up for a new account will it removes my cloud data that was in the Firefox servers?

I will try your instructions. And if stuck in somewhere will ask you for help. 

Thank you again. :)

more options

The old Sync servers that used the Sync Key / Recovery Key doesn't even exist any longer,

The latest version of Sync has a new group of servers, so you would be starting from scratch there.

more options

Thank you sir, with this suggestIon. Now I'm signing up for sync.