Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Since I updated Firefox (around 3/8/11) I have had issues with logging in to my Comcast email. Comcast says that it is a software incompatibility, perhaps Firefox.

rtsprague4190
rtsprague4190
more options

I received an automated download of a new FF version around March 8. I immediately began having issues with my email accounts on Comcast.net using my desktop (Windows 7). I do not have these issues with my laptop (FF 3.6.3, 4/29/10). Comcast spent almost 2 hours with me on several sessions, and demostrated that I can reach the email account through a work around, but not directly. They said that this was a software issue with some software package interfering with my login. Comcast reps could enter my email with no issues, so it has to be at my end. I removed a recent version of Adobe Flashplayer which had autoloaded around the same time as FF; when I tried to reload Flashplayer today, it told me that it was incompatible with FF.

I received an automated download of a new FF version around March 8. I immediately began having issues with my email accounts on Comcast.net using my desktop (Windows 7). I do not have these issues with my laptop (FF 3.6.3, 4/29/10). Comcast spent almost 2 hours with me on several sessions, and demostrated that I can reach the email account through a work around, but not directly. They said that this was a software issue with some software package interfering with my login. Comcast reps could enter my email with no issues, so it has to be at my end. I removed a recent version of Adobe Flashplayer which had autoloaded around the same time as FF; when I tried to reload Flashplayer today, it told me that it was incompatible with FF.

Alle svar (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
rtsprague4190
rtsprague4190 Spørgsmålsstiller
more options

Comcast walked me through each of these steps, and nothing changed wrt access to Comcast email. I am still using a work around that is awkward at best.