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i can never download software. I can save it in the downloads box, but can never open it!! WHY

nfowler2
nfowler2
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when i try to download a program, i am asked if i want to save the file. When I press save a little downloads box pops up and i double click the download. Once it is finished downloading i cannot open the program or even find it saved on my computer. What is up?!

when i try to download a program, i am asked if i want to save the file. When I press save a little downloads box pops up and i double click the download. Once it is finished downloading i cannot open the program or even find it saved on my computer. What is up?!

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Downloads shouldn't just disappear. One possible explanation is your antivirus or antispyware software quarantining the download. But that should be rare.

Are you downloading to the Windows 7 Downloads folder? You can set your download destination (or always have a choice) using this dialog:

Tools > Options > General (Downloads section)