Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

How do I correct an install and start problem

jjrobbins27012
jjrobbins27012
more options

I am running Windows 7. I installed Firefox without difficulty. All other running software including ZoneAlarm were turned off. When I tried to start Firefox I got the error message "Couldn't load XRE functions" and was unable to start the program. I uninstalled Firefox, rebooted my computer and reinstalled the software. Experienced the same problem. Any suggestions.

I am running Windows 7. I installed Firefox without difficulty. All other running software including ZoneAlarm were turned off. When I tried to start Firefox I got the error message "Couldn't load XRE functions" and was unable to start the program. I uninstalled Firefox, rebooted my computer and reinstalled the software. Experienced the same problem. Any suggestions.

Valgt løsning

This is likely caused by Zone Alarm. Please try the instructions to turn off virtualization in the following support question http://support.mozilla.com/en-US/questions/880170

Læs dette svar i sammenhæng 👍 0

Alle svar (2)

rstrong
rstrong
more options

Valgt løsning

This is likely caused by Zone Alarm. Please try the instructions to turn off virtualization in the following support question http://support.mozilla.com/en-US/questions/880170

jjrobbins27012
jjrobbins27012 Spørgsmålsstiller
more options

Suggestion to turn off ZoneAlarm Virtual Browser was the answer. Firefox is working well. Thanks for your help