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hangs up when i try to access email, do not have the problem when using internet explorer

mensa64
mensa64
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do not get indication of number of emails on home page. have att.net which uses yahoo.com. when i click on email icon i get the rotating circle icon, but just stays there for longer than i have been willing to wait. get out of there by right click and reload. do not have problem if using internet explorer

do not get indication of number of emails on home page. have att.net which uses yahoo.com. when i click on email icon i get the rotating circle icon, but just stays there for longer than i have been willing to wait. get out of there by right click and reload. do not have problem if using internet explorer

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the-edmeister
the-edmeister
  • Moderator
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!