We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox crash on startup (v30-31, Ubuntu)

  • 6 wótegrona
  • 35 ma toś ten problem
  • 2 naglěda
  • Slědne wótegrono wót esuomikim

esuomikim
esuomikim
more options

After update to version 30 (29?) of Firefox on Ubuntu (14.04 64b) it crashes EVERY time I open it. It crashes few seconds after start, than crash reporter appears, it re-launches and works normally. It is not a matter of opened windows and tabs, their variety or number. It seems that it is not a matter of addons (adblock, pocket).

I tried everything that comes to my mind - with no effect. The most brutal way of dealing with it was:

apt-get purge firefox cd ~ rm -rf .mozilla rm -rf .cache/mozilla rm -rf .adobe rm -rf .macromedia apt-get install firefox

...with no effect.

I scanned for viruses (clamscan) and malware and Ubuntu seems to be ok. I do not use any "strange" apps, configurations, proxies - nothing that could affect it.

Any hints? Thanks in advance!

After update to version 30 (29?) of Firefox on Ubuntu (14.04 64b) it crashes EVERY time I open it. It crashes few seconds after start, than crash reporter appears, it re-launches and works normally. It is not a matter of opened windows and tabs, their variety or number. It seems that it is not a matter of addons (adblock, pocket). I tried everything that comes to my mind - with no effect. The most brutal way of dealing with it was: apt-get purge firefox cd ~ rm -rf .mozilla rm -rf .cache/mozilla rm -rf .adobe rm -rf .macromedia apt-get install firefox ...with no effect. I scanned for viruses (clamscan) and malware and Ubuntu seems to be ok. I do not use any "strange" apps, configurations, proxies - nothing that could affect it. Any hints? Thanks in advance!

Wubrane rozwězanje

That looks alike a problem with GStreamer playing MP3 files (libgstflump3dec.so).

You can try to set the media.gstreamer.enabled pref to false on the about:config page.

Toś to wótegrono w konteksće cytaś 👍 3

Wšykne wótegrona (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you still have any crash report IDs available?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If you can't open Firefox, see:

esuomikim
esuomikim Pšašaŕ
more options

Here you are:

bp-76c18bb4-5707-49cb-88cb-4d4cb2140801 bp-e9576c7a-dcb9-49cc-a1f4-b77052140801 bp-78eb1e02-5af4-45e5-9600-0c0172140801 bp-d3f8ec9b-68eb-4da7-a46b-7b9cc2140731

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Wubrane rozwězanje

That looks alike a problem with GStreamer playing MP3 files (libgstflump3dec.so).

You can try to set the media.gstreamer.enabled pref to false on the about:config page.

esuomikim
esuomikim Pšašaŕ
more options

OK, it is a kind of workaround. The question is why it suddenly stopped working? I used Firefox on Ubuntu for years...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using the latest updates of GStreamer and ffmpeg?

esuomikim
esuomikim Pšašaŕ
more options

Yes, I checked it, it's the newest available in Ubuntu repos.