We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

This morning was asked to update existing account, asked for email address and password, got in but all saved info is gone, like its a new account, need old inf

  • 1 wótegrono
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót sfhowes

edisrael
edisrael
more options

I am able to use the email fine but all previous information, saved emails , folders etc are missing, its like it set up a whole new email, does anyone know where this information is and if it can be retrieved? Thanks for your help in advance.

I am able to use the email fine but all previous information, saved emails , folders etc are missing, its like it set up a whole new email, does anyone know where this information is and if it can be retrieved? Thanks for your help in advance.

Wšykne wótegrona (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Help/Troubleshooting Information, about:profiles. Is there another profile listed besides the one in use? If so, can you select it and 'Launch profile in new browser' and see your old data?