We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Cannot Share PDFs from Certain Sites

  • 2 wótegronje
  • 1 ma toś ten problem
  • 21 naglědow
  • Slědne wótegrono wót Oo0Bailey0oO

Chris
Chris
more options

I’ve been dealing with this problem since Firefox iOS came out, but I’m finally getting around to reporting it.

On certain websites (mostly financial), I cannot share a PDF displayed in a browser tab to another app. The result is a blank PDF file.

For instance, if I display a bank statement PDF in the browser and tap share to Evernote, the resulting Evernote note has an empty PDF of 787 bytes in it, not the actual PDF I was viewing and shared from the browser.

I do not have this problem on Safari iOS so I’ve been using that browser for financial websites this entire time but I’d like to get Firefox iOS working properly seeing as iOS 14 will supposedly let us set our default browser of choice.

One work-around is to Share > Print > zoom in (pinch out) to make the PDF a PDF again and then share that second PDF to whatever app. The problem with this is that Firefox iOS insists on ugly page header with the garbled URL overlapping itself across the top. There is no way to turn this off.

Also and more importantly, it doesn’t always work. The shared PDF will sometimes show an error from the website, noting the lack of credentials to view that page. My guess is that Firefox is not re-using or cannot re-use the existing authentication token.

I am running Firefox iOS 28.1 (19225) and iOS 13.7.1.

I’ve been dealing with this problem since Firefox iOS came out, but I’m finally getting around to reporting it. On certain websites (mostly financial), I cannot share a PDF displayed in a browser tab to another app. The result is a blank PDF file. For instance, if I display a bank statement PDF in the browser and tap share to Evernote, the resulting Evernote note has an empty PDF of 787 bytes in it, not the actual PDF I was viewing and shared from the browser. I do not have this problem on Safari iOS so I’ve been using that browser for financial websites this entire time but I’d like to get Firefox iOS working properly seeing as iOS 14 will supposedly let us set our default browser of choice. One work-around is to Share > Print > zoom in (pinch out) to make the PDF a PDF again and then share that second PDF to whatever app. The problem with this is that Firefox iOS insists on ugly page header with the garbled URL overlapping itself across the top. There is no way to turn this off. Also and more importantly, it doesn’t always work. The shared PDF will sometimes show an error from the website, noting the lack of credentials to view that page. My guess is that Firefox is not re-using or cannot re-use the existing authentication token. I am running Firefox iOS 28.1 (19225) and iOS 13.7.1.

Wšykne wótegrona (2)

LutraLutra
LutraLutra
more options

Hello!

Have you tried sharing the link to the PDF file instead of the actual file?

Oo0Bailey0oO
Oo0Bailey0oO
more options

So I tried a long press on the PDF link and shared that to Evernote but the result is the error page on the bank website, not the statement PDF.

I tried this approach to other apps but same result.

Thanks for the suggestion though.