Cant view my emails on Hotmail
Issue
I have another kind of problem with Firefox
Description
when I log on Hotmail, there's the list of my email messages, but i cant open them. I check the box, and the box is ticked but when i click on the message nothing happens. it works with IE.
thanks for your help
This happened
Every time Firefox opened
maybe after an upgrade but I'm not sure
Troubleshooting information
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search 9.0.0.825 true {3f963a5b-e555-4543-90e2-c3908898db71}
Java Console 6.0.11 true
Java Console 6.0.13 true
Java Console 6.0.16 true
Java Console 6.0.17 true
Java Quick Starter 1.0 true jqs@sun.com
RealPlayer Browser Record Plugin 1.0 false
Java Console 6.0.20 true
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days 30
browser.history_expire_days.mirror 30
browser.history_expire_days_min 21
browser.places.allBookmarksFolderId 941
browser.places.createdDefaultQueries true
browser.places.createdSmartBookmarks true
browser.places.importBookmarksHTML false
browser.places.importDefaults false
browser.places.leftPaneFolderId 938
browser.places.migratePostDataAnnotations false
browser.places.smartBookmarksVersion 2
browser.places.updateRecentTagsUri false
browser.startup.homepage http://www.blackle.com
browser.startup.homepage_override.mstone rv:1.9.2.6
dom.disable_open_during_load false
dom.max_script_run_time 0
extensions.lastAppVersion 3.6.6
keyword.URL http://search.yahoo.com/search?fr=ffds1&p=
network.cookie.prefsMigrated true
places.last_vacuum 1278354794
print.print_printer CutePDF Writer
print.printer_CutePDF_Writer.print_bgcolor false
print.printer_CutePDF_Writer.print_bgimages false
print.printer_CutePDF_Writer.print_command
print.printer_CutePDF_Writer.print_downloadfonts true
print.printer_CutePDF_Writer.print_edge_bottom 0
print.printer_CutePDF_Writer.print_edge_left 0
print.printer_CutePDF_Writer.print_edge_right 0
print.printer_CutePDF_Writer.print_edge_top 0
print.printer_CutePDF_Writer.print_evenpages true
print.printer_CutePDF_Writer.print_footercenter
print.printer_CutePDF_Writer.print_footerleft &PT
print.printer_CutePDF_Writer.print_footerright &D
print.printer_CutePDF_Writer.print_headercenter
print.printer_CutePDF_Writer.print_headerleft &T
print.printer_CutePDF_Writer.print_headerright &U
print.printer_CutePDF_Writer.print_in_color true
print.printer_CutePDF_Writer.print_margin_bottom 0.5
print.printer_CutePDF_Writer.print_margin_left 0.5
print.printer_CutePDF_Writer.print_margin_right 0.5
print.printer_CutePDF_Writer.print_margin_top 0.5
print.printer_CutePDF_Writer.print_oddpages true
print.printer_CutePDF_Writer.print_orientation 0
print.printer_CutePDF_Writer.print_pagedelay 500
print.printer_CutePDF_Writer.print_paper_data 1
print.printer_CutePDF_Writer.print_paper_height 11,00
print.printer_CutePDF_Writer.print_paper_size 3997806
print.printer_CutePDF_Writer.print_paper_size_type 0
print.printer_CutePDF_Writer.print_paper_size_unit 0
print.printer_CutePDF_Writer.print_paper_width 8,50
print.printer_CutePDF_Writer.print_printer CutePDF Writer
print.printer_CutePDF_Writer.print_reversed false
print.printer_CutePDF_Writer.print_scaling 1,00
print.printer_CutePDF_Writer.print_shrink_to_fit true
print.printer_CutePDF_Writer.print_to_file false
print.printer_CutePDF_Writer.print_unwriteable_margin_bottom 0
print.printer_CutePDF_Writer.print_unwriteable_margin_left 0
print.printer_CutePDF_Writer.print_unwriteable_margin_right 0
print.printer_CutePDF_Writer.print_unwriteable_margin_top 0
privacy.clearOnShutdown.cookies false
privacy.clearOnShutdown.sessions false
privacy.cpd.cookies false
privacy.cpd.sessions false
privacy.item.sessions false
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.promptOnSanitize false
privacy.sanitize.timeSpan 0
security.warn_viewing_mixed false
Firefox version
3.6.6
Operating system
Windows XP
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
Plugins installed
- -Adobe PDF Plug-In For Firefox and Netscape
- npsnapfish
- 6.0.12.69
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealJukebox Netscape Plugin
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Default Plug-in
- BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
- Shockwave Flash 10.0 r32
- Yahoo Application State Plugin version 1.0.0.7
- 3.0.50106.0
- NPWLPG
- Google Updater pluginhttp://pack.google.com/
- Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
- DRM Store Netscape Plugin
- DRM Netscape Network Object
- Npdsplay dll
== Issue
==
I have another kind of problem with Firefox
== Description
==
when I log on Hotmail, there's the list of my email messages, but i cant open them. I check the box, and the box is ticked but when i click on the message nothing happens. it works with IE.
thanks for your help
== This happened
==
Every time Firefox opened
== maybe after an upgrade but I'm not sure
==
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search 9.0.0.825 true {3f963a5b-e555-4543-90e2-c3908898db71}
Java Console 6.0.11 true
Java Console 6.0.13 true
Java Console 6.0.16 true
Java Console 6.0.17 true
Java Quick Starter 1.0 true jqs@sun.com
RealPlayer Browser Record Plugin 1.0 false
Java Console 6.0.20 true
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar 0
browser.history_expire_days 30
browser.history_expire_days.mirror 30
browser.history_expire_days_min 21
browser.places.allBookmarksFolderId 941
browser.places.createdDefaultQueries true
browser.places.createdSmartBookmarks true
browser.places.importBookmarksHTML false
browser.places.importDefaults false
browser.places.leftPaneFolderId 938
browser.places.migratePostDataAnnotations false
browser.places.smartBookmarksVersion 2
browser.places.updateRecentTagsUri false
browser.startup.homepage http://www.blackle.com
browser.startup.homepage_override.mstone rv:1.9.2.6
dom.disable_open_during_load false
dom.max_script_run_time 0
extensions.lastAppVersion 3.6.6
keyword.URL http://search.yahoo.com/search?fr=ffds1&p=
network.cookie.prefsMigrated true
places.last_vacuum 1278354794
print.print_printer CutePDF Writer
print.printer_CutePDF_Writer.print_bgcolor false
print.printer_CutePDF_Writer.print_bgimages false
print.printer_CutePDF_Writer.print_command
print.printer_CutePDF_Writer.print_downloadfonts true
print.printer_CutePDF_Writer.print_edge_bottom 0
print.printer_CutePDF_Writer.print_edge_left 0
print.printer_CutePDF_Writer.print_edge_right 0
print.printer_CutePDF_Writer.print_edge_top 0
print.printer_CutePDF_Writer.print_evenpages true
print.printer_CutePDF_Writer.print_footercenter
print.printer_CutePDF_Writer.print_footerleft &PT
print.printer_CutePDF_Writer.print_footerright &D
print.printer_CutePDF_Writer.print_headercenter
print.printer_CutePDF_Writer.print_headerleft &T
print.printer_CutePDF_Writer.print_headerright &U
print.printer_CutePDF_Writer.print_in_color true
print.printer_CutePDF_Writer.print_margin_bottom 0.5
print.printer_CutePDF_Writer.print_margin_left 0.5
print.printer_CutePDF_Writer.print_margin_right 0.5
print.printer_CutePDF_Writer.print_margin_top 0.5
print.printer_CutePDF_Writer.print_oddpages true
print.printer_CutePDF_Writer.print_orientation 0
print.printer_CutePDF_Writer.print_pagedelay 500
print.printer_CutePDF_Writer.print_paper_data 1
print.printer_CutePDF_Writer.print_paper_height 11,00
print.printer_CutePDF_Writer.print_paper_size 3997806
print.printer_CutePDF_Writer.print_paper_size_type 0
print.printer_CutePDF_Writer.print_paper_size_unit 0
print.printer_CutePDF_Writer.print_paper_width 8,50
print.printer_CutePDF_Writer.print_printer CutePDF Writer
print.printer_CutePDF_Writer.print_reversed false
print.printer_CutePDF_Writer.print_scaling 1,00
print.printer_CutePDF_Writer.print_shrink_to_fit true
print.printer_CutePDF_Writer.print_to_file false
print.printer_CutePDF_Writer.print_unwriteable_margin_bottom 0
print.printer_CutePDF_Writer.print_unwriteable_margin_left 0
print.printer_CutePDF_Writer.print_unwriteable_margin_right 0
print.printer_CutePDF_Writer.print_unwriteable_margin_top 0
privacy.clearOnShutdown.cookies false
privacy.clearOnShutdown.sessions false
privacy.cpd.cookies false
privacy.cpd.sessions false
privacy.item.sessions false
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.promptOnSanitize false
privacy.sanitize.timeSpan 0
security.warn_viewing_mixed false
== Firefox version
==
3.6.6
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
== Plugins installed
==
*-Adobe PDF Plug-In For Firefox and Netscape
*npsnapfish
*6.0.12.69
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*RealJukebox Netscape Plugin
*NPRuntime Script Plug-in Library for Java(TM) Deploy
*Default Plug-in
*BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
*Shockwave Flash 10.0 r32
*Yahoo Application State Plugin version 1.0.0.7
*3.0.50106.0
*NPWLPG
*Google Updater pluginhttp://pack.google.com/
*Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
*DRM Store Netscape Plugin
*DRM Netscape Network Object
*Npdsplay dll
Wšykne wótegrona (4)
I got the same problem, Hotmail works chaoticly with Firefox, but still works well with IE...
The problem occures since yesterday (July the 19th).
I'll try later with my brothers' accounts and keep you updated.
Everything is back to normal since yesterday night (July the 20th).
It seems that the issue has been fixed without any intervention from me. It was probably due to a Hotmail anomaly...
i have this same problem after every Firefox update. it's very annoying!!
i can open Hotmail but can not do anything after, I have the same probleme with IE