We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Unable to complete step 2 (drag icon into applications folder) when upgrading Firefox

  • 2 wótegronje
  • 45 ma toś ten problem
  • 4 naglědy
  • Slědne wótegrono wót the-edmeister

peterseattle
peterseattle
more options

I am trying to upgrade from Firefox 3.6.11 to 3.6.12.

Step 2 of the process says "Drag the Firefox icon into your applications icon.

First problem: I don't have an applications icon. Second problem, being creative I open Finder on my Mac and try to drag the Firefox icon into the applications folder. Won't work. Still shows I have Firefox 3.6.11 So I can't get beyond Step 2.

A second problem is that the download screen with the three steps continually fills the screen. So there is nowhere to show an Applications icon to drag the Firefox icon into. Every time I click on the Step 2 icon, the screen maximizes and covers anything underneath it.

Any suggestions?

I am trying to upgrade from Firefox 3.6.11 to 3.6.12. Step 2 of the process says "Drag the Firefox icon into your applications icon. First problem: I don't have an applications icon. Second problem, being creative I open Finder on my Mac and try to drag the Firefox icon into the applications folder. Won't work. Still shows I have Firefox 3.6.11 So I can't get beyond Step 2. A second problem is that the download screen with the three steps continually fills the screen. So there is nowhere to show an Applications icon to drag the Firefox icon into. Every time I click on the Step 2 icon, the screen maximizes and covers anything underneath it. Any suggestions?

Wót peterseattle změnjony

Wubrane rozwězanje

https://support.mozilla.com/en-US/questions/761616

Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (2)

peterseattle
peterseattle Pšašaŕ
more options

I have solved the problem myself. Unable to see how to mark my post as "solved". This forum badly needs a "Help" page of a FAQ page.

the-edmeister
the-edmeister
  • Moderator
more options

Wubrane rozwězanje

https://support.mozilla.com/en-US/questions/761616