We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

In the last week, Firefox has stopped playing videos - just gives a blank screen.

  • 2 wótegronje
  • 2 matej toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót gordoncr

more options

In the last week, Firefox has stopped playing videos from Facebook. I just get a black screen. Update conflict?

In the last week, Firefox has stopped playing videos from Facebook. I just get a black screen. Update conflict?

Wubrane rozwězanje

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You can check for problems caused by recent Flash 11 updates.

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (2)

more options

Wubrane rozwězanje

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


You can check for problems caused by recent Flash 11 updates.

more options

Clearing the cache and removing cookies did it. The lost cookie caused a request to log in anew. When that was done, the videos started loading again. Who can figure?