Thunderbird n'a pas réussi à trouver les paramètres pour votre compte courrier.
Thunderbird ne pouvant trouvé les paramètres de mon compte courrier, je l'ai paramétré manuellement, avec: serveur entrant pop: mon hôte serveur serveur sortant SMTP: le même hôte serveur le mot de passe (celui qui m'a été donné par mon hôte, qui marche avec d'autres clients de messagerie)
si j'essaye de relever le courrier, j'obtiens le message: "Echec de l'authentification/L'identification sur le serveur...a échoué"
Que faire ? Merci d'avance
Wšykne wótegrona (11)
Please post your Troubleshooting Information.
Help - Troubleshooting Information
Press Alt or F10 to restore the menu bar in case it's hidden.
What are the settings which were given to you, and which work on other computers?
my email address: vincent.castaignet@musicovery.com server (pop/smtp): mail.bearstech.com password: xxxxxx
Please also post your Troubleshooting Information.
Application Basics
Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 extensions.lastAppVersion: 28.0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 92356 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true
Graphics
Adapter Description: AMD Radeon HD 8330 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9832 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.16384) Driver Date: 8-30-2013 Driver Version: 13.152.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8330 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3
NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC
NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC
NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC
NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5
Well, I meant the Thunderbird Troubleshooting Information, not Firefox.
Isn't Thunderbird what we're talking about?
Paramètres de base de l'application
Nom: Thunderbird Version: 24.4.0 Agent utilisateur: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0 Dossier de profil: Ouvrir le dossier correspondant
(Lecteur local) Identifiant de compilation de l'application: 20140316131045 Plugins activés: about:plugins Configuration de compilation: about:buildconfig Rapports de plantage: about:crashes Utilisation mémoire: about:memory
Comptes courrier et groupes
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (rss) Feeds, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.tutorielgandi.org:143, plain, passwordCleartext
OUTGOING: mail.bearstech.com:587, plain, passwordCleartext, true
Extensions
Préférences modifiées importantes
Nom: Valeur
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 24.4.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 2f2912ff-56f1-43ff-9e33-00f8fdb0058
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1396611093
places.history.expiration.transient_current_max_pages: 92356
Accélération graphique
Description de la carte: AMD Radeon HD 8330
ID du vendeur: 0x1002
ID du périphérique: 0x9832
RAM de la carte: 512
Pilotes de la carte: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Version du pilote: 13.152.0.0
Date du pilote: 8-30-2013
Direct2D activé: false
DirectWrite activé: false (6.3.9600.16384)
Paramètres ClearType: Paramètres ClearType introuvables
Rendu WebGL: false
Fenêtres avec accélération graphique: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Ramasse-miettes incrémentiel: 1
Accessibilité
Activée: 0 Empêcher l'accessibilité: 0
Versions des bibliothèques
Version minimale attendue
Version utilisée
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
So you haven't set-up the account yet. Use Manual Setup when the wizard fails to detect the settings automatically.
https://support.mozilla.org/en-US/kb/manual-account-configuration
I did read it once, and now a second time; does not answer the problem
So what is the problem?
"Echec de l'authentification/L'identification sur le serveur" what I have mentioned at the beginning
You'd need to be a little more specific what your problem with manual account setup is, and what you don't understand from the article.
You may also ask in a French forum in case that helps.