Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After a Windows system crash, Thunderbird only displays about half of my gmail folders (labels).

  • 2 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ mollyrockware

more options

In my mail account I use a number of folders to organize my email messages. After a Windows system crash, Thunderbird restarted but now I see only about half of my folders and cannot access a lot of filed-away messages. They still appear when I use my browser to access the gmail account, so the labels are still there. How do I repair the damaged thunderbird files/settings? I'm using the current build (31.4.0)

In my mail account I use a number of folders to organize my email messages. After a Windows system crash, Thunderbird restarted but now I see only about half of my folders and cannot access a lot of filed-away messages. They still appear when I use my browser to access the gmail account, so the labels are still there. How do I repair the damaged thunderbird files/settings? I'm using the current build (31.4.0)

mollyrockware trɔe

Ŋuɖoɖo si wotia

Aha! It was already showing that I was subscribed to all of the folders, visible and missing, but after a combination of clicks (not sure what sequence of Refresh and Subscribe and OK), they are all back.

THANK YOU! Very helpful.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

more options

An easy fix could be if you right-click on that account and subscribe to missing folders.

more options

Ɖɔɖɔɖo si wotia

Aha! It was already showing that I was subscribed to all of the folders, visible and missing, but after a combination of clicks (not sure what sequence of Refresh and Subscribe and OK), they are all back.

THANK YOU! Very helpful.