Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird freezes after I added a new email account ( NOT RESPONDING ) CAUSE unknown. Had to remove JUNO account

  • 6 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ Matt

more options

I added an old JUNO.COM email account to my email accounts.

It took a while to download all 15,000 emails, but that is not my problem.

After it downloaded all the emails for this account, Thunderbird became unusable. It would freeze several seconds after I started it. I use Vista, so I pressed CTRL-ALT-DEL, and saw in the Task Manager that Thunderbird was not responding. So I Ended the Task.

Then I tried leaving it alone for a couple of hours. All this time the CPU Usage was nearly 100%, but Thunderbird never did become responsive.

After starting it and watching it freeze several times, I came to believe it froze when it was attempting to receive new emails from that Juno account. Fortunately the NAME of that account fell, alphabetically, at the every bottom of my account list. So each time I started Thunderbird I had a few (very few) seconds, as Thunderbird downloaded my other accounts, before it froze.

After multiple attempts I was able to adjust the Server Settings so as not to download emails for this account upon Starting. Then I was able to Remove the Juno.com Account, and Thunderbird returned to normal, with no freezing.

Is there anything I can do so that Thunderbird will handle the Juno.com account and not freeze ?

I added an old JUNO.COM email account to my email accounts. It took a while to download all 15,000 emails, but that is not my problem. After it downloaded all the emails for this account, Thunderbird became unusable. It would freeze several seconds after I started it. I use Vista, so I pressed CTRL-ALT-DEL, and saw in the Task Manager that Thunderbird was not responding. So I Ended the Task. Then I tried leaving it alone for a couple of hours. All this time the CPU Usage was nearly 100%, but Thunderbird never did become responsive. After starting it and watching it freeze several times, I came to believe it froze when it was attempting to receive new emails from that Juno account. Fortunately the NAME of that account fell, alphabetically, at the every bottom of my account list. So each time I started Thunderbird I had a few (very few) seconds, as Thunderbird downloaded my other accounts, before it froze. After multiple attempts I was able to adjust the Server Settings so as not to download emails for this account upon Starting. Then I was able to Remove the Juno.com Account, and Thunderbird returned to normal, with no freezing. Is there anything I can do so that Thunderbird will handle the Juno.com account and not freeze ?

Wayne Mery trɔe

All Replies (6)

more options

Is the freezing gone?

more options

Wayne Mery said

Is the freezing gone?

Yes, removing the Juno.com email account eliminated all freezing. Thunderbird is working well again.

more options

Odd. Perhaps there is a bad message. It's an imap account?

more options

SalemCat said

Wayne Mery said
Is the freezing gone?

Yes, removing the Juno.com email account eliminated all freezing. Thunderbird is working well again.

Were you able to determine WHY the juno account is causing aproblem?

more options

Honestly, the problem was so serious, I just went Cold-Turkey on my Juno Account.

I don't dare to try adding my JUNO account to Thunderbird.

If someone else is successful in adding their JUNO account to Thunderbird, maybe I'll try again.

SalemCat trɔe

more options

lets just try that again. With a specially created profile so that the issue is not difficult to leave behind if it is problematical.

First install this add-on to make profile switching convenient. https://addons.mozilla.org/en-US/thunderbird/addon/profileswitcher/?src=search

Now from the File menu select open profile manager > normal mode. in the profile manager create a new profile. Now install the add-on again to switch profiles. Add your Juno account. and see what happens.

If it all goes pear shaped. you can modify the Thunderbird shortcut on your desktop to add -offline after the target in the shortcut to force Thunderbird to no go online to get mail when it starts.